Best Conversational Support Software in 2024

9.2

★★★★★

Gladly

Gladly is a customer service software.

Gladly improves workflow and efficiency. - Kimberly L.

Ease of use

9.4

Support

9.0

Ease of Setup

0.0

Languages supported: English

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9.2

★★★★★

Kore Messaging Platform is a platform that secure hub for workforce to communicate, share files, organize projects, access third party apps, and get to quicker, more decisive actions, leverage NLP-enabled bots to help work simply and win back the workday.

Kore.AI is very flexible virtual assistance tool. - Consultant in Information Technology and Services

Ease of use

Support

Ease of Setup

Languages supported: Arabic, German, English, Finnish, French, Indonesian, Italian, Japanese, Kazakh, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

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10.0

★★★★★

Engati Chatbot Platform

Engati is one of the best free chatbot platform to build bots in minutes without programming. Build once and publish across 8 major platforms - FB messenger, kik, telegram, line, viber, skype, slack and website. Supports intelligent paths, train, copy, analytics and private labeling.

Efficient, easy, no coding required - RAHUL P.

Ease of use

10.0

Support

9.7

Ease of Setup

10.0

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, English, Estonian, Basque, Finnish, French, Irish, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Macedonian, Mongolian, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Albanian, Thai, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Fijian, Maltese, Maori

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9.2

★★★★★

Verloop.io

Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.

Good concept but chats keep disappearing and reappearing! - Abdul R.

Ease of use

8.9

Support

9.3

Ease of Setup

9.2

Languages supported: Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

iAdvize

iAdvize is a conversational platform that allows more than 2000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging. iAdvize is a ‘Gartner Cool Vendor' certified platform that generates value for brands such as Disney, TUI, L'OrГ©al, Nespresso. In 2019 a Forrester study proved that a ...

Great and flexible platform to work on and earn money whenever you want - User in Building Materials

Ease of use

10.0

Support

10.0

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Dutch, Spanish

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9.2

★★★★★

WotNot

WotNot is a no-code chatbot platform where you can design and develop rule-based as well as AI-based chatbots with a done-for-you service at a reasonable cost.

The biggest thing I've ever done for my website. My inbound inquiries skyrocketed by 800%! - Harsh M.

Ease of use

Support

Ease of Setup

Languages supported: English

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9.2

★★★★★

Front

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Front: all your channels in a single place - Ian F.

Ease of use

9.1

Support

9.3

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Heymarket

Heymarket is a business text messaging solution, designed to allow professionals to share smarter messages, from their own phone.

Top Notch Customer Service - Joey W.

Ease of use

9.4

Support

9.3

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Zingle

Zingle is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels.

Texts for days. - User in Non-Profit Organization Management

Ease of use

10.0

Support

10.0

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

HubSpot Service Hub

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources.Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, ...

Marketing tool that can also handle customer service - Jacob S.

Ease of use

8.6

Support

9.0

Ease of Setup

6.0

Languages supported: German, English, French, Japanese, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Sparkcentral by Hootsuite

Sparkcentral is the fastest enterprise social media helpdesk platform, specifically built for high-volume and real-time engagement.

The spectrum of Sparkcentral's functionalities can cover a customer's needs and it is user friendly - Venetia F.

Ease of use

9.2

Support

8.3

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Belarusian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Yiddish, Chinese (Simplified), Maltese

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7.2

★★★★★

LivePerson

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Legacy product and customer support - Jarl Gustaf J.

Ease of use

7.6

Support

6.7

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

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8.6

★★★★★

Drift

Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift's conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

A fantastic platform to accelerate growth on your website - Gina M.

Ease of use

8.6

Support

8.6

Ease of Setup

9.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Glia

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing.

Great experience, always works - Administrator in Financial Services

Ease of use

10.0

Support

10.0

Ease of Setup

0.0

Languages supported: English

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8.6

★★★★★

eGain Messaging Hub

Welcome to the expanding world of Messaging and the infinite possibilities eGain Messaging Hub™ offers your business.eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

Has everything you need and then some, implementation a little tough - David Z.

Ease of use

9.0

Support

8.3

Ease of Setup

0.0

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8.8

★★★★★

Crisp

Increase Your Conversion and Customer Satisfaction.

Amazing Intercom replacement - but not GDPR compliant unfortunately - Boris P.

Ease of use

9.2

Support

8.5

Ease of Setup

0.0

Languages supported: German, English, French, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.0

★★★★★

CommBox

CommBox - The intelligent customer interaction center for live & automated customer communication.

Very easy to use and support is good - Ben K.

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Userlike

Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

Very straightforward to get started, and immediate results. - Stephen P.

Ease of use

8.7

Support

8.9

Ease of Setup

8.5

Languages supported: German, English, French, Italian, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Trengo

One shared inbox for all customer contact channels

User friendly platform with high capabilities - Allan L.

Ease of use

9.2

Support

9.2

Ease of Setup

9.2

Languages supported: German, English, French, Dutch, Portuguese, Spanish

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8.4

★★★★★

Helpshift

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

Great product and helpful support - Madison A.

Ease of use

8.7

Support

8.2

Ease of Setup

0.0

Languages supported: Arabic, Catalan, Czech, Danish, German, English, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Kustomer

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Favorite CRM for Total Support - Brittney M.

Ease of use

8.8

Support

8.7

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

RingCentral Engage

SocialCRM

Ring Central -- Basic Use Only - User in Non-Profit Organization Management

Ease of use

8.6

Support

7.8

Ease of Setup

8.9

Languages supported: German, English, French, Dutch, Spanish

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8.6

★★★★★

Acquire

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support.

Has been a useful tool for our team, but is somewhat buggy. - Caleb S.

Ease of use

8.6

Support

8.3

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4

★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use

8.6

Support

8.3

Ease of Setup

8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

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8.4

★★★★★

Dixa

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

Amazed at their customer service, but not in a good way! - Rune F.

Ease of use

8.6

Support

8.2

Ease of Setup

7.5

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Freshdesk

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Easy intuitive interface and quick setup. Best in Integration - Vinoth K.

Ease of use

8.8

Support

8.7

Ease of Setup

8.8

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.6

★★★★★

Help Scout

A help desk for teams that insist on a delightful customer experience

Easy to use email-based support system, and great support from the team - Pierre-Luc S.

Ease of use

9.1

Support

8.3

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Quiq Messaging

Quiq is a SMS customer service software, designed to make it easy for customers to contact a company.

allows us to serve our customers in a much easier way - Pedro V.

Ease of use

8.8

Support

9.1

Ease of Setup

9.1

Languages supported: English

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9.2

★★★★★

Swell

Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.

Swell Review - Andrew John S.

Ease of use

9.0

Support

9.4

Ease of Setup

8.3

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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