Sparkcentral by Hootsuite is a complete social customer care solution that’s simple to implement, easy to scale, and lets you keep your personal touch.
Manage every inquiry in one place
Across SMS, social media, WhatsApp, live chat, and apps—get a unified view of all of your customer service channels and never keep a message waiting.
Keep customer data at your fingertips
Anticipate people’s needs and solve complex problems faster by integrating customer data from chatbots, CRMs, and agent interactions in a single dashboard.
Work smarter with reporting and intelligence
Seamlessly collect feedback, set customer service level targets, and distribute CSAT surveys to get immediate insight into what’s working and what isn’t.
Keep it personal, even at scale
Customize bots and bring in automation to handle overflow and get context to your customers without overwhelming agents or keeping people in line.
Don’t just take our word for it, we’re trusted by clients such as Emirates, Air Canada, Engie, AXA, DPD, Concentrix, Noon, Careem and Slack.
