allows us to serve our customers in a much easier way
What do you like best?
Its interface turns out to be quite simple to use both for our clients and for us, the fact that it is multiplatform also seems great to us to be able to communicate from wherever we are in a much faster and immediate way, the fact that its dashboard Main shows us all the information in a fairly complete and summarized way, it is of great help to us at the moment of visualizing in a better way the conversations with our clients, in such a way that we can respond more quickly depending on the queries of our clients , the fact that it has an option to generate reports is something very practical when we want to see or determine the percentage of satisfied customers served through this platform, the fact that it has automatic responses also turns out to be something quite useful, just enough just leave the answers configured and they will automatically be sent.
What do you dislike?
To be honest, I have no complaints regarding the use of this application, it seems to me that everything has worked perfectly for us when using this application, something that is a surprise to me, because we had been using similar applications and none it was working fine for us until we discovered Quiq Messaging.
What problems are you solving with the product? What benefits have you realized?
It has been very helpful to us to achieve a much faster and more efficient channeling of customer service through this platform, as it allows us to serve our customers in a much simpler way than we did previously, giving us the opportunity to optimize and speed up our response times in a much more practical and efficient way.
