Help Scout

A help desk for teams that insist on a delightful customer experience

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6/10 (Expert Score) ★★★★★
Product is rated as #30 in category Conversational Support Software
Ease of use
9.1
Support
8.3
Ease of Setup
0.0

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Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout’s clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iOS apps and Android app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

Help Scout is used by companies that insist on a delightful customer experience. Trusted by 10,000+ customers in 140+ countries including Basecamp, Litmus, Reddit, AngelList, Mixmax, Tuft & Needle, and Pocket.

Help Scout
Help Scout

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Customer Reviews

Help Scout Reviews

Pierre-Luc S.

Advanced user of Help Scout
★★★★★
Easy to use email-based support system, and great support from the team

What do you like best?

We did a thorough evaluation of alternatives to our previous help desk (Zendesk). Given that our company was primarily relying on emails to offer support and that we required integration to tools such as our CRM and Jira, HelpScout looked like an excellent product for us and had a competitive price. We started with a free trial, and I cannot stress enough how much the HelpScout team has been helpful and easy to communicate with, answering all my questions.

A few months after starting using HelpScout, I can say that it delivered its promises. It is straightforward to set up and use. The UX is excellent, with helpful keyboard shortcuts and workflows to make our team more efficient. HelpScout emails are also a step up for the customer experience, who appreciate the seamless support.

What do you dislike?

There are just tiny details that could be improved according to me:

- native translation feature for the FAQ section (Docs)

- some limitations in the workflow setup

But we managed to find workarounds with the Help Scout team's help and are glad we managed to discover this great product.

What problems are you solving with the product? What benefits have you realized?

- Clearer communication with our clients, who are more satisfied with our support

- Better help desk UX

- Cost reduction for our help desk

- Rethink our workflows and support organization

Review source: G2.com

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