Best Conversational Support Software in 2024

7.6

★★★★★

Astute Agent

Improve consumer relationships, and reduce costs – all while providing your organization with powerful insights into the voice of the consumer.

Simple and Speedy - User in Food Production

Ease of use

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Ease of Setup

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9.0

★★★★★

Freshchat

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

Very promising chat support tool - Assad A.

Ease of use

9.2

Support

8.8

Ease of Setup

9.5

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Central Khmer, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Avaya OneCloud CCaaS

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

Complete conference system and perfect for events !! - Daniel O.

Ease of use

8.4

Support

7.8

Ease of Setup

7.7

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9.8

★★★★★

Richpanel

Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data

Amazing Onboarding Experience - Best Self Service Platform - Yesenia G.

Ease of use

9.8

Support

9.8

Ease of Setup

9.2

Languages supported: German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish

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8.8

★★★★★

Intercom

Intercom allows you to communicate personally with every single customer.

Product is solid. Support and Customer Service are severely lacking. - Geoff M.

Ease of use

8.8

Support

8.8

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Mongolian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

WATI

Multi-Agent Chat Communication Tool with No Code Chatbot Builder for WhatsApp. It is powered by WhatsApp Official Business APIs and includes flexible features such as shared inbox, contact management, broadcast management, and more.

Super Simple yet Efficient tool for WhatsApp Engagement - Rahul S.

Ease of use

8.5

Support

9.7

Ease of Setup

8.2

Languages supported: English, Spanish, Chinese (Traditional)

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8.6

★★★★★

Aspect Unified IP Contact Center

Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer ...

Aspect is one solution for all requirements - Administrator in Insurance

Ease of use

7.6

Support

8.5

Ease of Setup

7.4

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9.6

★★★★★

Birdeye

Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

Georgia Floors Direct new customer of Birdeye - JERRY J.

Ease of use

9.5

Support

9.5

Ease of Setup

8.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Podium

Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

Reputation Management with Identity Issues - Marina P.

Ease of use

9.4

Support

9.1

Ease of Setup

9.2

Languages supported: English, French, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.6

★★★★★

Boomtown

Boomtown's support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

Broad platform that allows me to replace a number of other apps - Ted K.

Ease of use

8.7

Support

0.0

Ease of Setup

0.0

Languages supported: German, English, French, Japanese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.8

★★★★★

MobileMonkey

MobileMonkey is an OnmiChat messaging platform for connecting businesses with customers via SMS, Instagram, Facebook Messenger, Website Chat & WhatsApp, from a single unified chat inbox or iOS/Android app - used by millions of businesses worldwide for automating marketing, sales and customer service applications via both chatbots and live chat operators.

Scaling local offices with ease - Tristan P.

Ease of use

9.6

Support

9.8

Ease of Setup

9.7

Languages supported: Arabic, Belarusian, Bengali, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

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8.2

★★★★★

Aspect Via Cloud Contact Center

The Aspect Via Platform offers modular best-of-breed cloud contact center and workforce optimization applications combined with a common UI and shared, real-time and historical reporting.

It is very user friendly and issues are handled with utmost urgency and care - Tishona G.

Ease of use

8.9

Support

7.8

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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10.0

★★★★★

Capacity

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

Time Saving = Money Saving Product - Administrator in Real Estate

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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0.0

★★★★★

Ameyo Omni

Ameyo Omni is an omnichannel contact center software that enables businesses to unify all customer interactions and transform them into consistent, contextual, and convenient journeys. With Ameyo Omni, users have a robust contact center solution with which they engage customers at any point and switch between different channels smoothly. As customer experience remains consistent, users are able to retain the content of their conversations even ...

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Ease of use

Support

Ease of Setup

Languages supported: English

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0.0

★★★★★

telbee

telbee adds voice messaging to your website, or lets you create standalone voice recorder URLs to share via social media, podcasts, emails, QR codes and more. Visitors, customers and community can speak their mind easily when it's convenient, then get on with their day - frustration removed. You can listen to their messages or read them transcribed in 50+ languages, whether in our team inbox, in your email client or anywhere else via Zapier. ...

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Ease of use

Support

Ease of Setup

Languages supported: German, English, French, Italian, Portuguese, Slovenian

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0.0

★★★★★

Sagicc

Our omnichannel SAGICC platform allows companies to integrate all their communication channels into a single interface in order to provide quick and effective responses to their customers.Our features1. All channels in one interface: The customer service team interacts from a single interface, and the customer will interact through the channel of their choice.2. Personalized and effective attention: Surprise the customers by delivering what they ...

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Ease of use

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0.0

★★★★★

CXInfinity

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate ...

Amazing Marketing Tool - Administrator in Information Technology and Services

Ease of use

Support

Ease of Setup

Languages supported: English

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0.0

★★★★★

Watermelon

With Watermelon companies can create their own chatbot without the need to code. Within our online platform, you manage all your customer conversations from both your chatbot and live chat. You can connect Watermelon with your favorite channels like; your website, WhatsApp, Facebook Messenger, Twitter, Slack and Telegram. This way businesses can expand their opening times and save a lot of money at the same time.

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Ease of use

Support

Ease of Setup

Languages supported: English, Dutch

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0.0

★★★★★

Cloodot

Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox.Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites etc in one easy to use inbox.Work together as a team - Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. ...

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Ease of use

Support

Ease of Setup

Languages supported: English

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