CommBox

What do you like best?

Vast amount of channels gives businesses the ability to speak to their customers and give the best customer experience.

What do you dislike?

Bugs - there seems to be quite a few bugs that are experienced on the platform, although these do get fixed, it would be a much better experience if the system was more consistent.

Historical Reporting is one of the downfalls of the platform. Being able to build reports with different stats on one screen (like the dashboard) but for historical data would be very beneficial.

What problems are you solving with the product? What benefits have you realized?

Current project i am working on is intergrating the interactive navigator to Cirrus Contact centre platform. With the current pandemic and lack of workforce for some of our customers, this is a really beneficial tool to allow customers to still get the level of service they are provided with the lack of staff.