Welcome to the expanding world of Messaging and the infinite possibilities eGain Messaging Hub™ offers your business.
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.
Customer Reviews
David Z.
Advanced user of eGain Messaging HubOnce it is up and running it is very effective. Customers and employees love the ease of using it. Overall great product and will enhance your communication.
The implementation was a little bit of a struggle. It took much longer than planned. Their support was very professional and eventually with the help from our internal IT department got it to work.
Overall it is a great product. Many features are offered and will not only enhance your customer satisfaction but your internal productivity as well.
Plan extra time for implementation and testing if you are considering.
First, it is another way for our customers to communicate with us and a way that they wanted to. Secondly, productivity has increased significantly after about 60 days of use.
