Glia

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing.

Languages supported: English

9.4/10 (Expert Score) ★★★★★
Product is rated as #4 in category Co-Browsing Software
Ease of use
10.0
Support
10.0
Ease of Setup
0.0

Images

Check Software Images

Glia creates digital-first customer engagement solutions that enable companies to identify and segment high-value website visitors, communicate through live chat, audio, and video chat, and leverage visual context through CoBrowsing and Live Observation – creating deeper, more meaningful conversations that lead to increased sales and improved customer support.

Show more categories

Customer Reviews

Glia Reviews

Administrator in Financial Services

Advanced user of Glia
★★★★★
Great experience, always works

What do you like best?

The cobrowsing technolody is a difference maker for our service teams but we value the partnership we've made with Glia even more. Our success manager, Jorge, is always available when we need support and he understands our business goals. The engineers are great and quick to resolve issues. I love that our operators can flag engagements and the notes go straight to the engineers. This makes my job easier.

What do you dislike?

We had to give up some functionality that is pretty standard for most contact centers (warm transfers, for example). That being said, Glia has always helped us find a solution to meet our top objectives including releasing new functionality for us.

Recommendations to others considering the product:

Be willing to let go of some of your old ways of doing things to improve the customer experience overall. the Glia team will help you re-think how to go about delivering the right experience.

What problems are you solving with the product? What benefits have you realized?

Our service teams can use live observation to immediately view what our customers are looking at. They don't have to spend time "logging in as" the user to replicate their steps. Our customers love the experience. We have positive feedback left in the post-interaction surveys constantly.

Review source: G2.com

Leave a reply

Your total score

B2B Software Guide