Best Incident Management Software in 2024

9.2

★★★★★

LogicGate Risk Cloud

LogicGate is a powerful business process management platform that enables the rapid creation of workflow enabled tools. LogicGate is used to automate complex workflows and solve problems unique to the legal, regulatory, and compliance spaces.

Agile and effective GRC solution at our fingertips. - David G.

Ease of use

8.6

Support

9.5

Ease of Setup

8.3

Languages supported: English

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9.2

★★★★★

Freshservice

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Better than Zendesk, Simple and Intuitive - Ehtesham I.

Ease of use

9.2

Support

9.1

Ease of Setup

8.9

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.4

★★★★★

SunView ChangeGear

SunView ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

Nice program for tracking work within our company following the ITIL process - User in Utilities

Ease of use

7.8

Support

7.1

Ease of Setup

0.0

Languages supported: English, French, Spanish

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8.4

★★★★★

Jira Service Management

Built on Atlassian's Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Easy to set up, easy to train, easy to use - Steve A.

Ease of use

8.0

Support

8.3

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.8

★★★★★

SolarWinds Service Desk

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Workflow - Jordan H.

Ease of use

9.0

Support

8.7

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.0

★★★★★

Squadcast

Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Decent experience while using squadcast for Incident management - Bipin M.

Ease of use

9.1

Support

8.9

Ease of Setup

9.3

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Issuetrak

Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

IssueTrak's Help Desk software has been a great benefit to our organization. - Administrator in Electrical/Electronic Manufacturing

Ease of use

8.2

Support

8.1

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

PagerDuty

PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

Pagerduty use for on call DBAs - рџ•№пёЏ рџ’Ѕ John B.

Ease of use

8.6

Support

9.1

Ease of Setup

8.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.2

★★★★★

PhaseWare

PhaseWare Tracker Suite products work in conjunction to create a fast, secure, and dependable solution to a large number of customer support issues.

My team uses this software daily and is ever evolving and changing to meet our needs. - Ryane H.

Ease of use

Support

Ease of Setup

Languages supported: English

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7.6

★★★★★

SolarWinds Web Help Desk

Web Help Desk & Asset Management Software.

Easiest Help Desk solution i've used. - Administrator in Hospital & Health Care

Ease of use

7.8

Support

7.3

Ease of Setup

7.7

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Splunk On-Call

Splunk On-Call is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution.

Excellent platform for DevOps IT triage - Justin S.

Ease of use

8.6

Support

9.5

Ease of Setup

8.8

Languages supported: English

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9.6

★★★★★

DERDACK Enterprise Alert

DERDACK Enterprise AlertВ® combines automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

Solution for IT alerting - Christopher H.

Ease of use

8.9

Support

9.8

Ease of Setup

8.1

Languages supported: German, English, Dutch

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8.4

★★★★★

Micro Focus Operations Bridge (OpsBridge)

Operations Bridge monitors your IT environment and consolidates data from 200+ 3rd party tools. It applies automated discovery, monitoring, analytics, and remediation to data across traditional, private, public, and multi-cloud and container-based infrastructure.

Overall excellent engagement with MF - Consultant in Apparel & Fashion

Ease of use

7.8

Support

8.4

Ease of Setup

9.2

Languages supported: German, English, French, Japanese, Korean, Russian, Spanish, Chinese (Simplified)

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8.8

★★★★★

xMatters

xMatters is an intelligent communications platform that connects insights from any system to the people that matter.

The Best you can get !! - Sanjeev R.

Ease of use

8.7

Support

8.8

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.6

★★★★★

BigPanda

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises modernize and move to the cloud, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, ...

Have been using big panda for sometime, it is highly customizable and has helped in reducing noise - Tarun C.

Ease of use

8.6

Support

8.3

Ease of Setup

0.0

Languages supported: English

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9.6

★★★★★

Opsgenie

Opsgenie is an alerting and on-call management solution for dev & ops teams that provides the tools needed to design rich and actionable alerts, manage on-call schedules & escalations, and ensure that the right people are notified at the right time, using multiple notification methods.

Opsgenie Great On-call management tool - Ricardo F.

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4

★★★★★

New Relic One

New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software.

Been going downhill for years. I'm surprised their rating is this high. Do they pay for reviews - Dylan W.

Ease of use

8.0

Support

8.4

Ease of Setup

8.0

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9.0

★★★★★

Alloy Navigator

Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations.

Great product - Yuritzin A.

Ease of use

8.4

Support

9.0

Ease of Setup

8.2

Languages supported: German, English, French, Italian, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

AlertOps

AlertOps is an Incident Management System that helps IT Operations manage and optimize their alerts from various monitoring systems so as to greatly reduce Alert Fatigue and Mean Time To Resolution (MTTR).

Scaleable, modular, workflow powerhouse - Peter M.

Ease of use

8.0

Support

0.0

Ease of Setup

0.0

Languages supported: English

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9.0

★★★★★

Jira Integration+ for Slack by Nextup

Jira Integration Plus for Slack supercharges the speed at which you create, assign, and transition work in Jira—without ever leaving Slack.The solution works for Jira Server and Cloud and a one time setup process enables the integration for all of your channels.Get more done in Slack with Jira Integration+

Robust product from a responsive, customer-centric company - Evn T.

Ease of use

9.1

Support

8.8

Ease of Setup

0.0

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9.0

★★★★★

Moogsoft

Moogsoft develops AIOps technology that helps enterprise IT Ops and DevOps teams become faster, smarter and more effective. Moogsoft AIOps' real-time machine learning algorithms help teams remediate issues that impact their customers' experience.

Moogsoft tool review - Joel P.

Ease of use

9.4

Support

8.9

Ease of Setup

0.0

Languages supported: English

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7.6

★★★★★

IBM Cloud Event Management

Empower DevOps and agile innovation with a solution that takes the guesswork out of cloud event management

Netcool Omnibus/Impact on-premise works fine - Administrator in Financial Services

Ease of use

7.6

Support

7.4

Ease of Setup

6.5

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8.4

★★★★★

C2 ATOM

C2 ATOM software solution is a web-based IT service management software solution, built around effective and easy to use service catalogs.

Is very flexible and fully customizable - Ralph B.

Ease of use

8.5

Support

8.1

Ease of Setup

9.3

Languages supported: English, French

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

SIGNL4

SIGNL4 is a mobile alert notification app to reliably inform teams about alerts and incidents. It automatically and persistently routes and delivers critical information to the right people at the right time. This ensures transparency on incident ownership and response.

Awesome Alerting Solution - Jaime B.

Ease of use

Support

Ease of Setup

Languages supported: German, English

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8.0

★★★★★

Giva eHelpDesk

eHelpDesk is a HMS that comes designed with features along with the hospital management features.The feature list includes customer service, help desk, dashboard, IT service, ITSM, remote support and issue tracking features.

The new generation of cloud technology. - Marie W.

Ease of use

Support

Ease of Setup

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9.0

★★★★★

Agiloft Service Desk Suite

Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Flexible ITIL Service Desk solution.

The best system for keeping track of the details. - Matt G.

Ease of use

7.5

Support

9.4

Ease of Setup

0.0

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8.4

★★★★★

Statuspage

StatusPage is a customer relationship management software used by businesses to update and inform their customers.

We have Statuspage but I have no personal interaction with it - User in Information Technology and Services

Ease of use

9.4

Support

10.0

Ease of Setup

0.0

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8.4

★★★★★

LogicManager

LogicManager believes performance is a result of effective risk management. LogicManager's GRC software empowers organizations to uphold their reputation, anticipate what's ahead, and improve business performance through strong governance.

Software tailored for our needs - Adrienne W.

Ease of use

7.5

Support

8.5

Ease of Setup

6.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.6

★★★★★

NinjaRMM

NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

Outstanding Product - David T.

Ease of use

9.4

Support

9.7

Ease of Setup

9.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4

★★★★★

ManageEngine ServiceDesk Plus

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

Effective and organized ticketing system - Kelsie D.

Ease of use

8.5

Support

8.2

Ease of Setup

7.8

Languages supported: Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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