Best Customer Self-Service Software in 2024

9.0

★★★★★

Sprinklr Modern Care

With Sprinklr Modern Care's unified database and proven AI-powered listening capabilities, you can engage with customers across 35+ digital channels — and have real, human conversations at scale.

A complete tool to easily manage busy accounts - Matteo C.

Ease of use

8.7

Support

9.1

Ease of Setup

9.0

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9.2

★★★★★

Gladly

Gladly is a customer service software.

Gladly improves workflow and efficiency. - Kimberly L.

Ease of use

9.4

Support

9.0

Ease of Setup

0.0

Languages supported: English

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8.4

★★★★★

WixAnswers.com

The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

very good experience overall - Brian A.

Ease of use

8.6

Support

8.3

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Traditional)

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8.6

★★★★★

Obie uses AI to surface knowledge from silos and deliver it where questions are asked, speeding up internal support and accelerating growth. Capture knowledge where you work and integrate existing documentation to create a single source of truth for your team.

Not your average beaver - Michael J.

Ease of use

8.9

Support

8.4

Ease of Setup

8.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

Replicant

Replicant Voice is an out-of-the-box solution that solves tier-1 customer service issues over the phone using the power of conversational AI. You can think of Replicant Voice as a self-service, "Thinking Machine". Just like Agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Replicant offers customer service thats available 24/7, elastically ...

Top Notch Partner Deploying Voice A.I. - Rob D.

Ease of use

Support

Ease of Setup

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9.4

★★★★★

Solvemate

Solvemate. is an AI expert designed to lower user costs and resolution time.

Game changer! - Jonathan B.

Ease of use

8.8

Support

9.6

Ease of Setup

8.1

Languages supported: Arabic, Danish, German, English, Finnish, French, Irish, Italian, Dutch, Norwegian, Polish, Portuguese, Russian, Swedish

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9.2

★★★★★

Solvvy

Solvvy is an intelligent self-service solution that reduces ticket volume and improves customer experience.

Robot efficiency meets human intuition - John L.

Ease of use

8.8

Support

9.3

Ease of Setup

9.3

Languages supported: German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

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9.0

★★★★★

Aivo

Aivo is a company that develops artificial intelligence solutions with the aim of transforming the way companies and customers interact.

Excelente servicio - Ana R.

Ease of use

8.7

Support

9.0

Ease of Setup

7.7

Languages supported: German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish, Swedish

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8.2

★★★★★

Ingeniux CMS

Ingeniux CMS is an enterprise content management platform designed to manage the persuasive web. Easy one-click editing, personalized content, software-as-a-service delivery options, and 100% ASP.NET MVC.

Ingeniux: a powerful content management system - Matthew B.

Ease of use

7.9

Support

8.1

Ease of Setup

0.0

Languages supported: German, English, French, Italian, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

Apty

Accelerate selling, support, and training with Apty's Workflows real-time step-by-step guidance for your prospects, customers, employees or partners in their precise moment of need. Apty also ensures data accuracy, automates documentation, and streamlines cross-application processes. All with zero integration or changes to your underlying website or application required.

Native-looking interface to help with onboarding issues - User in Marketing and Advertising

Ease of use

9.6

Support

9.4

Ease of Setup

9.2

Languages supported: Arabic, German, English, French, Spanish, Chinese (Simplified)

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8.2

★★★★★

Salesforce Self-Service (Customer Community)

Salesforce Customer Self-Service helps customers find answers fast, on their own terms and time frame. It gives your customers the self-service portals, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device.

Sales Force Use - Janette G.

Ease of use

8.0

Support

8.1

Ease of Setup

0.0

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9.0

★★★★★

KnowledgeOwl

Knowledge base software

It guarantees a fairly fluid use and without major inconveniences - Mika T.

Ease of use

8.9

Support

8.9

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

WalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

Easiest way to create a navigation map for your customers - User in Marketing and Advertising

Ease of use

7.9

Support

8.9

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

ultimate.ai

AI powers for customer service agents to provide faster, smarter responses. ultimate.ai's deep learning artificial intelligence technology works in partnership with agents, learning from historical chat data to provide reply suggestions in real time. ultimate.ai learns from agent behaviours and grows in accuracy. Ultimately, the most common questions in customer service are fully automated, freeing agents to focus on what really matters: the ...

Innovative and intuitive chat-bot solution with a kick-ass customer success Team! - Martin F.

Ease of use

9.1

Support

9.6

Ease of Setup

8.0

Languages supported: Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Galician, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Kurdish, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Urdu, Chinese (Simplified), Chinese (Traditional)

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9.2

★★★★★

Faveo Help Desk

Faveo is specifically designed to cater the needs of startups and SME's empowering them with state of art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship.

Very comprehensive help desk software at such a low price - Anmol G.

Ease of use

Support

Ease of Setup

Languages supported: German, English, Italian, Spanish

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8.0

★★★★★

Vtiger Help Desk

Automatically generate and assign cases from customer emails, tweets, phone calls, customer portal submissions, or web-to-case forms. Cases automatically capture and display all conversations across channels, and link to contacts, projects, and other relevant records.

Good Automation Tool for Support Teams - Administrator in Management Consulting

Ease of use

9.2

Support

7.2

Ease of Setup

8.9

Languages supported: Arabic, Bulgarian, German, English, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

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9.8

★★★★★

livepro Knowledge Management

livepro is passionate about improving customer service through effective knowledge management

Knowledge & Vision - Samuel T.

Ease of use

9.6

Support

9.8

Ease of Setup

9.6

Languages supported: English, Indonesian, Japanese, Chinese (Simplified)

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9.4

★★★★★

e-bot7

Not only does our system enable quicker and smarter responses for your agents and thus increases employee satisfaction, it also automates more and more repetitive and recurring questions since your AI will constantly learn.

Feedback for e-bot7 - Ida M.

Ease of use

8.6

Support

9.6

Ease of Setup

8.7

Languages supported: Arabic, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Kurdish, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

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8.6

★★★★★

TeamSupport

A powerful customer support suite with a focus on collaboration.

TeamSupport - a journey in customization - James R.

Ease of use

8.7

Support

8.6

Ease of Setup

8.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

HubSpot Service Hub

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources.Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, ...

Marketing tool that can also handle customer service - Jacob S.

Ease of use

8.6

Support

9.0

Ease of Setup

6.0

Languages supported: German, English, French, Japanese, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Issuetrak

Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

IssueTrak's Help Desk software has been a great benefit to our organization. - Administrator in Electrical/Electronic Manufacturing

Ease of use

8.2

Support

8.1

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

HelpDocs

HelpDocs is a fully-featured knowledge base software designed to enable users to drive down support ticket volume and guide customers.

An excellent tool with great support and customization features. - Cindy P.

Ease of use

9.2

Support

9.1

Ease of Setup

9.0

Languages supported: English

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8.6

★★★★★

Cayzu Help Desk

Cayzu allows you to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more.

Cayzu is a wonderful help desk platform - Leandro M.

Ease of use

9.7

Support

10.0

Ease of Setup

9.7

Languages supported: English

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9.6

★★★★★

Shelf

Shelf is a content sharing platform designed to help distributed teams organize, declutter, and instantly find their most important resources in one place.

Extremely good, organized, easy to use. - Ema K.

Ease of use

9.7

Support

9.5

Ease of Setup

9.3

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Vision Helpdesk

The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

A Clean, Lightweight but Powerful Helpdesk System - Administrator in Non-Profit Organization Management

Ease of use

9.0

Support

9.7

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Teamwork Desk

Teamwork Desk was built to make it easy for your team to deal with even the most complex customer enquiries. With unbeatable pricing, as well as amazing features and a great user interface, Teamwork Desk will enable you to track and manage your customer requests without sabotaging any previous rapport built with them

Customer support system - Agency in Marketing and Advertising

Ease of use

8.8

Support

8.8

Ease of Setup

9.1

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

MindTouch

MindTouch is dedicated to product help software. MindTouch offers an online help system that includes a knowledge base.

A Feature-Rich Solution with Great Support - Chris A.

Ease of use

8.1

Support

8.1

Ease of Setup

0.0

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

Answerbase

Answerbase is a management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about products and services.

We got exceptional implementation support. - Administrator in Higher Education

Ease of use

9.3

Support

9.6

Ease of Setup

9.4

Languages supported: German, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Glia

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing.

Great experience, always works - Administrator in Financial Services

Ease of use

10.0

Support

10.0

Ease of Setup

0.0

Languages supported: English

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9.4

★★★★★

NABD System

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most ...

A Great Helping Desk Tool - Alcot B.

Ease of use

9.7

Support

9.0

Ease of Setup

0.0

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