Best Enterprise Feedback Management Software in 2024

9.6

★★★★★

Kapiche

Improve customer satisfaction and grow revenue by quickly understanding what your customers think about your company — in their own words — from your NPSВ®, CSAT, customer survey and product review data.

AI Powered Verbatim Story Teller - Text Analytics at its best - Vasha A.

Ease of use

8.8

Support

9.7

Ease of Setup

0.0

Languages supported: German, English, French, Italian, Portuguese, Spanish

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9.4

★★★★★

Trustmary

Trustmary is a survey tool for marketers that helps them to measure NPS, collect feedback, reviews and testimonials (including video), and other formats of social proof to improve website conversions and measure the achieved results.

Trustmary is very easy to use and provides excellent methods of gathering feedback and showing them. - Eemi K.

Ease of use

Support

Ease of Setup

Languages supported: German, English, Estonian, Finnish, French, Spanish, Swedish

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9.2

★★★★★

Informizely

Capture online customer feedback through short surveys and polls

Very solid survey engine with stellar support - Randy L.

Ease of use

8.1

Support

9.7

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Dutch, Polish, Portuguese, Spanish, Swedish

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9.2

★★★★★

Local Measure

Local Measure is a location-based social media monitoring and real-time engagement platform.

New to Local Measure but it seems pretty helpful - User in Health, Wellness and Fitness

Ease of use

8.6

Support

9.4

Ease of Setup

8.5

Languages supported: English

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10.0

★★★★★

Retently

Sentiment helps you efficiently collect customer feedback that you can act on, prevent churn and turn detractors into promoters.

Probably one of the best products we have ever purchased. Zero regrets - Evan C.

Ease of use

Support

Ease of Setup

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8.6

★★★★★

CallidusCloud Clicktools

The Power of Experience. Deliver elevated experiences through better performance, engagement, and feedback cycles.

Clicktools at its best! - Aniket D.

Ease of use

8.4

Support

8.5

Ease of Setup

9.2

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

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8.8

★★★★★

HubSpot Service Hub

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources.Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, ...

Marketing tool that can also handle customer service - Jacob S.

Ease of use

8.6

Support

9.0

Ease of Setup

6.0

Languages supported: German, English, French, Japanese, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Chattermill

Chattermill is an artificial intelligence software that applies artificial neural networks to customer feedback, to learn from data and help make more customer-centric decisions.

Great support, smooth platform. - Morgan D.

Ease of use

8.5

Support

8.6

Ease of Setup

8.1

Languages supported: Arabic, German, English, French, Italian, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

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9.8

★★★★★

Simplesat

SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

The Best Survey System and then some! - Kris G.

Ease of use

9.9

Support

9.9

Ease of Setup

9.7

Languages supported: Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)

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8.8

★★★★★

UserTesting

UserTesting's Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging. Half of the world's top 100 brands partner with UserTesting to make more informed decisions based on customer feedback.

UserTesting is the place to go to make money by testing apps in a legit way - Ashraf A.

Ease of use

8.4

Support

8.9

Ease of Setup

8.1

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.2

★★★★★

CX Index™

CX Index is a hosted feedback management platform that makes it easy to capture and distribute feedback with access to relevant information on live, interactive and intuitive dashboards.

Make better decisions - Simon W.

Ease of use

Support

Ease of Setup

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8.8

★★★★★

Responster

The survey creation tool made with businesses in mind. Cross-platform solution for customer feedback, employee engagement, and more.

Easy to use, easy to customise, mobile-friendly - Millie B.

Ease of use

Support

Ease of Setup

Languages supported: English, Swedish

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9.2

★★★★★

SoGoSurvey

SoGoSurvey is a secure, web-based feedback management platform that helps clients improve customer experience, collect product feedback, and grow employee engagement. It brings special focus to data security and data insights. Both powerful and easy to use, SoGoSurvey offers 24x7 customer support via phone, chat, and email. SoGoSurvey provides the most comprehensive features for organizations that treat feedback as a critical part of their ...

SoGoSurvey is a fantastic tool to collect and analyze information. - Harold B.

Ease of use

8.4

Support

9.6

Ease of Setup

7.2

Languages supported: Arabic, German, Greek, English, Persian, Finnish, French, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malayalam, Nepali, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Serbian, Swedish, Tamil, Thai, Turkish, Urdu, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.8

★★★★★

Qwary

The World's Most Intuitive Survey Platform. Qwary delivers cutting-edge survey software solutions, so you can reach more customers, employees, and market participants with lower drop rates. It all starts with a conversation

I find Qwary to be one of the most attractive survey platforms on the market. - Meri P.

Ease of use

9.6

Support

9.8

Ease of Setup

9.8

Languages supported: Afrikaans, Amharic, Arabic, Bashkir, Belarusian, Catalan, German, English, French, Irish, Gujarati, Hindi, Italian, Marathi, Spanish

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9.6

★★★★★

Delighted

Delighted uses Net Promoter System to gather feedback from customers to learn and improve business.

Great for the price, but could use some improvements - cali S.

Ease of use

9.7

Support

9.6

Ease of Setup

9.5

Languages supported: German, English, French, Italian, Portuguese

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Cisco SocialMiner

Social media customer care solution that helps your company respond to customers communicating through social media.

A social media solution for companies to respond to customers - Gustavo S.

Ease of use

8.2

Support

7.9

Ease of Setup

0.0

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8.8

★★★★★

GatherUp

GatherUp provides the platform and the process to start engaging and listening to your customers. The platform sends a customized email to start the feedback process after you enter your customers email address.

The most valuable tool in your business growth toolbox should be GatherUp - Steven L.

Ease of use

8.8

Support

8.7

Ease of Setup

8.9

Languages supported: English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

SurveyMonkey Enterprise

User friendly - get up and go - User in Financial Services

Ease of use

9.2

Support

8.6

Ease of Setup

0.0

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9.6

★★★★★

zenloop

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter SystemВ® (NPS) framework

Very Friendly, fast hands on company and service - Gloria D.

Ease of use

Support

Ease of Setup

Languages supported: German, English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

G2 Marketing Solutions

G2 helps you grow revenue faster with our full funnel of marketing and selling solutions.

G2 is a tool every customer marketer should have in their arsenal - Eugenia P.

Ease of use

9.0

Support

9.2

Ease of Setup

0.0

Languages supported: English

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9.0

★★★★★

Promoter.io

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

Terrible Customer Service - Leonard R.

Ease of use

9.1

Support

8.9

Ease of Setup

9.0

Languages supported: Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

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9.6

★★★★★

Listen360

Listen360's Net-Promoter based platform gathers customer feedback and online reviews

Good platform for collecting reviews - Ethan B.

Ease of use

9.6

Support

9.7

Ease of Setup

9.7

Languages supported: Czech, Welsh, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

Chekkit

Get more online reviews and build brand trust: Chekkit drives marketing ROI by giving customers a way to share their thoughts with people who are looking for a business like yours.

Chekkit Review from bountymusic.com and ukes.com - Paul W.

Ease of use

9.9

Support

9.9

Ease of Setup

9.7

Languages supported: English, French

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

SmileBack

SmileBack is the only customer feedback platform that makes it so easy for MSPs and IT Solution Providers to capture genuine and actionable insights that improve customer retention and increase their revenue.

It's everything I want - Jennifer K.

Ease of use

9.7

Support

9.5

Ease of Setup

9.3

Languages supported: Danish, English, Finnish, French, Japanese, Norwegian, Portuguese, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Nicereply

Customer Satisfaction Survey, NPS & CES

Nice reply review - DuЕЎan K.

Ease of use

9.4

Support

8.8

Ease of Setup

9.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Qualaroo

Improve Website Conversions

We found more user personas, which we never thought we had. - Ashish G.

Ease of use

8.5

Support

8.4

Ease of Setup

9.2

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

piHAPPINESS – Customer Feedback App

piHAPPINESS is a powerful Feedback & Survey Software and a comprehensive platform to create and manage content-rich structured feedbacks & surveys which act as a conversation with your target audience. piHAPPINESS Customer Feedback Management System empowers you to Create, Deploy & Get Actionable Insights from an Individual and Overall Perspective.

piHappiness is a great platform for the price - Vinod Reddy J.

Ease of use

Support

Ease of Setup

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan

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9.6

★★★★★

SatisMeter

SatisMeter helps you measure customer satisfaction and gather feedback directly inside mobile apps, web apps and via email through NPS surveys.

Straight to the point - Matheus Jiran B.

Ease of use

9.8

Support

9.6

Ease of Setup

9.4

Languages supported: Czech, Danish, German, English, Persian, French, Indonesian, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)

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8.4

★★★★★

ProProfs Survey Maker

ProProfs Survey Maker is a powerful tool used by instructors, online marketers, educational institutions and business organizations to create comprehensive online surveys.

Poorly functioning start-up without the wrinkles worked out before launching - Colleen W.

Ease of use

9.2

Support

8.2

Ease of Setup

9.1

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latin, Latvian, Lithuanian, Marathi, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Chinese (Simplified), Fijian, Maltese

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9.6

★★★★★

Outgrow

Outgrow is an interactive content marketing platform that allows you to better acquire, qualify and activate leads by making it easy to build personalized quizzes, calculators, assessments, recommendations, polls & chatbots. No developers or designers required!

Easy to use and provide quizzes and surveys for clients. - Michael B.

Ease of use

9.4

Support

9.6

Ease of Setup

9.6

Languages supported: Arabic, Welsh, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)

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