Verloop.io

Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.

Languages supported: Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2/10 (Expert Score) ★★★★★
Product is rated as #37 in category Chatbots Software
Ease of use
8.9
Support
9.3
Ease of Setup
9.2

Images

Check Software Images

Verloop.io’s the world’s leading customer support automation platform that helps businesses deliver delightful support experiences to their customers, across channels.

With its fast-evolving set of automation tools, you can use Verloop.io to

– Automate Customer Support on your website
– Generate more leads on your landing pages
– Qualify leads in real-time
– Improve buyer experience by assisted buying experience

Get started for free today and join 15,000+ businesses using Verloop.io.

How does it differentiate from the competition?

When compared to traditional bot builder platforms, Verloop.io’s

– State of the art Machine Learning models deliver higher impact and conversion
– Language agnostic bot builder framework helps your converse in the language of your choice
– FAQ Automation lets visitors ask commonly asked questions to the bot and get answers super fast.
– A live chat platform allows visitors to talk to your sales and support agents when needed.

Verloop.io
Verloop.io

Show more categories

Customer Reviews

Verloop.io Reviews

Abdul R.

Advanced user of Verloop.io
★★★★★
Good concept but chats keep disappearing and reappearing!

What do you like best?

Waiting for the user option is good. You should try innovating and integrating the chat from the Product window. A canned response is good but you should also have an autocorrect feature.

You should innovate a system where you also get the information of the page where the customer clicked on the chatbot. This will help you reduce the error or margin and personalize the service to the customer.

What do you dislike?

Online chats keep disappearing and reappearing!!! And chat getting disappeared without any trace and it comes back after 5-6 mins. Which is kind of an inconvenience.

There should be real-time support for the agents to use. The best would be an "i" icon where you can save the tutorial from the organization.

An AI to support the agent on a real-time basis where we can automatedly search what the user has asked the agent and populate the screen.

Image uploading option based on the customer's past history.(Today when customer is not able to perform a specific task he needs to be guided word by word) Where as a picture option will solve the problem. A picture speaks a thousand words.

Recommendations to others considering the product:

You should try it for your business it definitely will help your business.

What problems are you solving with the product? What benefits have you realized?

Helping our users to directly get in touch with the help desk to finalize and increase our TurnOver.

Online chat and instant solutions to my users help me attend to multiple customers at the same time and optimizing the efficeincy to a good. The level where during convention call we will have to wait and queue system spoil the customer experience.

Review source: G2.com

Leave a reply

Your total score

B2B Software Guide