Best Experience Management Software

Products Buyer's Guide
9.6
Experience.com
★★★★★

Experience.com

Experience.com is an enterprise experience management platform.

Experience.com is THE CX platform for you! - Darren O.

Ease of use
9.2
Support
9.6
Ease of Setup
9.3

Languages supported: English

9.0
Medallia
★★★★★

Medallia

Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

el sistema de calificaciones que posee es bastante preciso y seguro - Mario A.

Ease of use
8.6
Support
9.1
Ease of Setup
8.5

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
AskNicely
★★★★★

AskNicely

The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

Great App and a team that run at 11/10 for awesomeness - Ben C.

Ease of use
9.4
Support
9.2
Ease of Setup
0.0

Languages supported: Czech, Danish, German, English, Finnish, French, Croatian, Italian, Japanese, Korean, Dutch, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified), Maori

8.6
Voxpopme
★★★★★

Voxpopme

Voxpopme VideoMR delivers end-to-end video research through solutions that have transformed the process of capturing, analyzing and sharing content, making working with video fast and easy.

Easiest Way for both the Company and Client to Receive and Give Feedback! - Jake M.

Ease of use
9.3
Support
8.3
Ease of Setup
7.8
8.8
Gainsight
★★★★★

Gainsight

A complete customer success platform

Platform with infinite possibilities - Jess M.

Ease of use
7.8
Support
9.1
Ease of Setup
0.0

Languages supported: English

9.8
CustomerCount
★★★★★

CustomerCount

CustomerCount is a cloud based survey solution that provide real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Versatile Product with Robust Analytics and Reporting - Rick T.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, Czech, Welsh, Danish, German, Greek, English, Persian, Finnish, French, Irish, Hebrew, Hindi, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Maori

7.6
Canny
★★★★★

Canny

Canny is a solution for teams to collect and organize feedback from theirs users.

Basics missing - Nibu T.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Reputation
★★★★★

Reputation

Manage business reviews with enterprise reputation management software

Very easy and user friendly site. - Cameron L.

Ease of use
8.9
Support
8.7
Ease of Setup
9.0

Languages supported: German, English, French, Spanish

9.2
CX Index™
★★★★★

CX Index™

CX Index is a hosted feedback management platform that makes it easy to capture and distribute feedback with access to relevant information on live, interactive and intuitive dashboards.

Make better decisions - Simon W.

Ease of use
Support
Ease of Setup
8.6
Pendo Feedback (formerly Receptive)
★★★★★

Pendo Feedback (formerly Receptive)

Pendo Feedback (formerly Receptive) is a sofware for Software-as-a-Service (SaaS) businesses that enable to collect, measure and understand feedback & feature requests from customers and teams.

Product Insights that give customers a voice - Aaron D.

Ease of use
Support
Ease of Setup

Languages supported: English

8.8
Alida
★★★★★

Alida

Alida's cloud-based customer intelligence platform helps companies build engaged communities of customers for ongoing, real-time feedback and insight.

Extremely User Friendly - Administrator in Consumer Goods

Ease of use
7.9
Support
9.0
Ease of Setup
7.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Astute VoC
★★★★★

Astute VoC

Deploy quality Voice of Customer research that delivers.

Outstanding Partnership - Charles D.

Ease of use
8.6
Support
9.0
Ease of Setup
8.1

Languages supported: Arabic, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

8.6
Totango
★★★★★

Totango

Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

Totango has made our customer interactions better - Kristin H.

Ease of use
8.4
Support
8.6
Ease of Setup
9.3

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
CustomerGauge
★★★★★

CustomerGauge

Based on the industry-standard Net Promoter SystemВ®, it is a software-as-a-service that automatically measures, understands, and analyses customer sentiment and identifies and grows loyal customers.

Great cooperation with CustomerGauge - Marianne M.

Ease of use
8.7
Support
9.6
Ease of Setup
8.0

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Korean, Mongolian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Swedish, Turkish, Vietnamese, Chinese (Simplified), Fijian, Maltese

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

10.0
SuiteFeedback
★★★★★

SuiteFeedback

SuiteFeedback is a Feedback Management offering natively built on the NetSuite unified cloud suite. Now, businesses can benefit from a single platform to manage their ERP, CRM, PSA, Omnichannel Commerce and customer feedback. SuiteFeedback drives efficiency and visibility by integrating the Voice of the Customer into the same suite that companies use to run every aspect of their business, thus eliminating repetitive and manual processes.

Very happy with SuiteFeedback - Administrator in Computer Software

Ease of use
Support
Ease of Setup

Languages supported: English, Spanish

8.8
Usersnap
★★★★★

Usersnap

Simple bug tracking & feedback. Usersnap is your central place to organize feedback and collect bug reports. One screenshot is all it takes. Get rid of endless email exchanges and coffee-stained sticky notes.

Really useful and simple way to receive feedback in development - Arttu R.

Ease of use
9.5
Support
8.6
Ease of Setup
7.7

Languages supported: Czech, German, English, French, Dutch, Slovak, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.4
NICE Satmetrix
★★★★★

NICE Satmetrix

Satmetrix business solutions combine innovative technology, proven expertise, and industry best practices in customer experience solutions that deliver results.

Working With Satmetrix - Shireen M.

Ease of use
8.3
Support
8.3
Ease of Setup
8.2
10.0
OMBEA
★★★★★

OMBEA

OMBEA gathers real-time feedback from all your touchpoints. It works 24/7/365 to give you a continuous stream of actionable insights.

A grate tool to know what your customers think about your store - Joseph B.

Ease of use
Support
Ease of Setup

Languages supported: English, French

8.6
Qualtrics Customer Experience
★★★★★

Qualtrics Customer Experience

With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

Obsessed with Qualtrics, have already recommended to teams on other organisations - User in Research

Ease of use
8.3
Support
8.6
Ease of Setup
8.0

Languages supported: German, English, French, Italian, Japanese, Portuguese, Spanish, Chinese (Simplified)

9.2
SMG – Service Management Group
★★★★★

SMG – Service Management Group

SMG offers the most accessible, easy-to-use, and helpful portfolio of experience management solutions, technologies, and reporting tools within a combined self-service and managed-service platform. The smg360В® experience management platform makes it easier to collect data, uncover and share insights, take actions, and maximize impact. SMG products and technologies inspire smart changes that transform the way our clients do business

Overall, our experience with SMG is fine. - Administrator in Restaurants

Ease of use
8.5
Support
9.4
Ease of Setup
8.0

Languages supported: German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Chinese (Simplified)

8.8
Fuel Cycle
★★★★★

Fuel Cycle

FUEL CYCLE is a SaaS-based online community platform that helps brands to know about their customers in real-time to make decisions that increase both revenue and long-term customer loyalty.

Great Platform! - Clare B.

Ease of use
7.9
Support
8.9
Ease of Setup
7.2

Languages supported: German, English, French, Spanish, Chinese (Simplified)

8.6
Cisco Webex Experience Management (formerly CloudCherry)
★★★★★

Cisco Webex Experience Management (formerly CloudCherry)

Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization.

Awesome platform for tracking Customer service performance - Administrator in Aviation & Aerospace

Ease of use
8.8
Support
8.4
Ease of Setup
8.5

Languages supported: Arabic, Bulgarian, Czech, German, English, French, Irish, Hebrew, Indonesian, Italian, Japanese, Latin, Lithuanian, Mongolian, Malay, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

9.4
Wootric Customer Experience
★★★★★

Wootric Customer Experience

Boost customer happiness with proven CX metrics: Net Promoter ScoreВ® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

Great tool to start collecting customer feedback - Joanna F.

Ease of use
9.4
Support
9.4
Ease of Setup
0.0

Languages supported: Afrikaans, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Nepali, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional)

9.0
GetFeedback
★★★★★

GetFeedback

GetFeedback's survey software lets you create beautiful, mobile-friendly surveys that improve response rates. Use GetFeedback to measure and improve key customer experience metrics, like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and agent performance.

Solid Review Tool! - Maggie H.

Ease of use
9.2
Support
9.0
Ease of Setup
8.3

Languages supported: Danish, German, English, Finnish, French, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

9.6
HappySignals Experience Management for IT
★★★★★

HappySignals Experience Management for IT

We help our customers improve their internal services performance by measuring and analysing employee happiness and productivity.

Happy Signals, a unique tool for continual improvement of customer/user experience - SГёren R.

Ease of use
9.6
Support
9.4
Ease of Setup
0.0

Languages supported: English

9.0
Feedier
★★★★★

Feedier

Feedier lets you collect valuable customer feedback, easily. Provide an enjoyable unique experience and also reward your customers!

Easy to implement & integrate, my clients love it - Dave G.

Ease of use
9.2
Support
8.8
Ease of Setup
9.5

Languages supported: Danish, German, English, French, Hindi, Dutch, Spanish

8.8
Feefo
★★★★★

Feefo

Feefo is an independent reviews and insight platform dedicated to enhancing customer experience. Feefo gives you the tools and insight to build relationships, improve your brand reputation and make informed decisions for the future.

Functional - Administrator in Retail

Ease of use
7.8
Support
8.7
Ease of Setup
0.0

Languages supported: Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Gemseek
★★★★★

Gemseek

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction.​ Our platform has 3 core modules:UNDERSTAND - Build surveys quickly and easily - ​create your own surveys or use our templates to guarantee ...

allows us to solve a large number of problems in a much more organized way - Amanda H.

Ease of use
8.6
Support
9.4
Ease of Setup
8.0

Languages supported: Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Turkish, Ukrainian

9.6
HappyOrNot Ltd
★★★★★

HappyOrNot Ltd

HappyOrNot is a Finnish company, and the global leader in instant customer and employee satisfaction reporting. HappyOrNots innovative feedback collecting smileys and intelligent data analytics reporting service help our clients to improve their customer experience, relationships, and employee engagement.

Happy or Not gave us valuable insight about our employees. - Jan A.

Ease of use
Support
Ease of Setup
7.0
Opinyin
★★★★★

Opinyin

Opinyin AI Reads And Understands all your satisfaction Survey Feedback for you, turning it into Scores you can trust based on the Actual Language Used, Whilst Automatically Telling You Why.

To get the new possibilities - Mohan R.

Ease of use
Support
Ease of Setup

Languages supported: Danish, German, English, Finnish, French, Italian, Norwegian, Portuguese, Spanish, Swedish

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