LivePerson

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

7.2/10 (Expert Score) ★★★★★
Product is rated as #62 in category Bot Platforms Software
Ease of use
7.6
Support
6.7
Ease of Setup
0.0

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Through the Conversational Cloud platform, LivePerson provides AI-powered messaging and chatbots to help 18,000+ brands, including many Fortune 500 companies, drive the marketing, sales, and customer care results that matter for their businesses. Named to Fast Company’s World’s Most Innovative Companies list in 2020, LivePerson leverages 20+ years of live chat and messaging data to process language efficiently and enable brands to design, scale, manage, and optimize all consumer conversations with an automation-first mentality.

LivePerson really differentiates itself by detecting consumer intents in real time with their proprietary Conversational AI technology and helping brands fulfill those intents on the most popular messaging channels without hiring an army of agents. From WhatsApp to Apple Business Chat and Facebook Messenger to businesses’ websites and mobile apps, LivePerson’s compatibility across the world’s most popular messaging platforms allows businesses to reach and serve more consumers at scale where and when they want.

LivePerson offers a library of prebuilt conversation templates for multiple industries so brands don’t have to build conversational experiences from scratch. Their intuitive point-and-click interface makes it easy to customize and build AI-powered chatbots unique to a brand’s voice and consumer needs. These bots work together with human experts to handle all conversations within a single cloud-based workspace that is available on desktop, iOS, and Android devices, making it easy to conversationalize distributed workforces. The workspace enables brands to benchmark, monitor, and optimize marketing, sales, and customer care KPIs in real time.

LivePerson
LivePerson

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Customer Reviews

LivePerson Reviews

Jarl Gustaf J.

Advanced user of LivePerson
★★★★★
Legacy product and customer support

What do you like best?

Simple implementation and intuitive user interface. You don't need to be a genius to get started.

What do you dislike?

Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy UX. Their location services placed colleagues in the wrong country. Their analytics did not match several other products we have connected to our website. These issues raised serious questions about the product, questions which were never answered by the company. A planned 1.5 month trial was cancelled after 1.5 weeks due to overwhelming evidence that LiveEngage is not a company that one should partner with.

What problems are you solving with the product? What benefits have you realized?

No problems were solved with LiveEngage. No benefits were gained from LivePerson.

Review source: G2.com

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