Best Telecom Services for Call Centers Software in 2024

5.6

★★★★★

MobiChord

MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

Good Experience, but Not Perfect. - Administrator in Construction

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5.0

★★★★★

Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense.

Not the most positive. - User in Consumer Goods

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10.0

★★★★★

Masergy

Masergy Global UCaaS gives you all the modern UC features you want today Г‘ conferencing, instant messaging, video calling Г‘ and delivers new features to your devices from the cloud at no additional cost. Masergy Global UCaaS is the extensible and scalable communications platform for your business to stay connected on any device anywhere in the world.

Masergy - User in Computer Software

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Languages supported: English

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10.0

★★★★★

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and ...

Best customer service - Administrator in Financial Services

Ease of use

Support

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Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Tenfold

Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don't have to put in the manual labor.

Keeping track of your Daily Telephone Volume and analytics - Catherine S.

Ease of use

9.3

Support

8.9

Ease of Setup

8.9

Languages supported: German, English, French, Italian, Dutch, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.2

★★★★★

AT&T Contact Center

AT&T can tailor a contact center solution to fit your business needs.

At&t's contact center has always been extremely helpful for all my business needs. - Patty P.

Ease of use

8.1

Support

7.1

Ease of Setup

0.0

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8.0

★★★★★

Contact Center

Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

Great Product - Nestor N.

Ease of use

8.3

Support

7.7

Ease of Setup

0.0

Languages supported: English

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8.8

★★★★★

Talkdesk

World's Leading Cloud Call Center Software

Talkdesk: An efficient Tool - Antora D.

Ease of use

9.2

Support

8.7

Ease of Setup

10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

NICE CXone

NICE CXone helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

O nice Г© muito rapido, pratico e agil. - Gustavo A.

Ease of use

8.6

Support

8.4

Ease of Setup

9.1

Languages supported: English, French, Portuguese, Spanish

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9.8

★★★★★

FluentStream Technologies

FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.

Premium Features, Premium Service, not a Premium Price - Ken H.

Ease of use

9.2

Support

9.9

Ease of Setup

9.4

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8.0

★★★★★

CallHippo

CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.

The best customer service ever! - Administrator in Staffing and Recruiting

Ease of use

8.2

Support

7.6

Ease of Setup

8.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Freshcaller

Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

Freshcaller is a great product - User in Information Technology and Services

Ease of use

8.6

Support

8.1

Ease of Setup

9.0

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Squaretalk Platform

The ultimate in flexibility and ease of integration, Axiom cloud contact center gives agents the tools they need to provide high level, personalized service to clients worldwide.

High tech solutions and great customer support. - Administrator in Computer Software

Ease of use

9.8

Support

7.9

Ease of Setup

10.0

Languages supported: English

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8.8

★★★★★

Sayint

Sayint, an AI based conversation analytics solution, helps you uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies. Sayint can analyse both real-time and historical communications (voice, chat, email and social feeds)

One of the useful speech analytics platform - Sahil B.

Ease of use

9.4

Support

8.3

Ease of Setup

0.0

Languages supported: English

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8.4

★★★★★

Knowlarity IVR

Knowlarity SmartIVR helps company requires one-or-two-way communication with its stakeholders or to ensure business efficiency.

THE PERFECT IVR - Shohij K.

Ease of use

9.0

Support

8.1

Ease of Setup

9.1

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8.2

★★★★★

Aspect Via Cloud Contact Center

The Aspect Via Platform offers modular best-of-breed cloud contact center and workforce optimization applications combined with a common UI and shared, real-time and historical reporting.

It is very user friendly and issues are handled with utmost urgency and care - Tishona G.

Ease of use

8.9

Support

7.8

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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6.2

★★★★★

Orange Business Services

Orange provides easy-to-use audio and web conferencing service is available worldwide and can be fully integrated with our voice service.

Good features, not a fit for my company - User in Writing and Editing

Ease of use

7.8

Support

6.2

Ease of Setup

7.4

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8.0

★★★★★

CenturyLink Traditional Voice Services

CenturyLink serves the voice business calling needs of customers of all sizes with a comprehensive portfolio that includes premise equipment, telephone numbers, local, long distance, toll free, and international services.

Century link Voip Services - User in Health, Wellness and Fitness

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Languages supported: English, Spanish

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8.0

★★★★★

IDT Telecom

IDT provides communications and payment services which help people stay in touch and share resources around the world.

Fair but can use some improvements - User in E-Learning

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7.0

★★★★★

Free Call

Free Call is a tool that allow visitors to phone or message user in a click to boost service, sales and more, and keep customers happy.

Nothing but positive experience with FreeCall, but overall there are other tools that can be used. - User in Telecommunications

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5.0

★★★★★

CommView

CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.

Limited options available for data packet processing - User in Computer Software

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10.0

★★★★★

Call Center Human Quality Assurance

Call Criteria is committed to providing call centers of all shapes and sizes with the essential tools they need to thrive and survive in a world riddled with compliance violations and stagnant agent performance.

Goals - Tierra O.

Ease of use

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Languages supported: English, French, Spanish

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10.0

★★★★★

Customer Support Services

Plaxonic offers call center services to companies operating in all industries.

When in doubt reach out to Customer Support Services - User in Non-Profit Organization Management

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10.0

★★★★★

Cloud Voice Infrastructure

A cloud-based, hosted infrastructure solution which provides a fully managed, end-to-end service that enables customers to take advantage of a hosted telephony solution with a full suite of Unified Communications features and capabilities.

Using BroadConnect Telecom's Cloud Voice solution form Last 5 years - simi l.

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10.0

★★★★★

Clarify & Record

Clarify & Record is a unified Call Recording system. Users can enhance performance, resolve disputes, comply with industry standards.

GREAT RECORD KEEPING - User in Consumer Services

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10.0

★★★★★

Next Caller

Next Caller offers Advanced Caller ID В® & Fraud API support

Caller ID on steroids - User in Computer Software

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Languages supported: English

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10.0

★★★★★

Zingtree Agent Scripting

Zingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.

Zingtree agent script is wonderful - Paige S.

Ease of use

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Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

Aceyus

Aceyus reporting and analytic tools help our customers harness this information, providing them with actionable real-time and near real-time data and reporting capabilities that are critical to reaching peak contact center performance.

Out of the box insights and visibility - Ryan P.

Ease of use

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Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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0.0

★★★★★

GoToConnect Support Center

GoToConnect enables supervisors and agents with indispensable tools and real-time analytics to help your team be more responsive to changing customer needs using one communication platform.GoToConnect gives you the freedom to choose the best application to drive better customer satisfaction and grow your business without the complexity and unnecessary bells and whistles of conventional call center tools.

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0.0

★★★★★

UCx Call Center

Whether your company has 5 employees or 5,000, you can give your customers the impression of a large, professional organization with hosted Call Center solutions from TPx. Call Center allows you to distribute inbound calls from a central phone number to groups of agents. You'll have the freedom to decide exactly how your calls are handled. What's more, thanks to the power of UCx, your agents won't be tied to the main office — they can answer ...

A good system held back by a bad customer service. - Administrator in Hospital & Health Care

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