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Best Telecom Services for Call Centers Software

Products Buyer's Guide
9.6
Replicant
★★★★★

Replicant

Replicant Voice is an out-of-the-box solution that solves tier-1 customer service issues over the phone using the power of conversational AI. You can think of Replicant Voice as a self-service, "Thinking Machine". Just like Agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Replicant offers customer service thats available 24/7, elastically ...

Top Notch Partner Deploying Voice A.I. - Rob D.

Ease of use
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9.2
DaVinci
★★★★★

DaVinci

DaVinci is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities.

An SAP HANA to Avaya CM integration that really works - Mark U.

Ease of use
Support
Ease of Setup

Languages supported: English

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9.4
CallTower
★★★★★

CallTower

CallTower provides cloud-based enterprise-class unified communications solutions for organizations worldwide.

Excellent choice for a Teams Voice supplier - Bradley J.

Ease of use
Support
Ease of Setup

Languages supported: English

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9.2
VCC Live
★★★★★

VCC Live

VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

User friendly tool, all channels in one place, very responsive support (Account Manager) - Administrator in Financial Services

Ease of use
8.9
Support
9.4
Ease of Setup
9.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4
Cisco Webex Contact Center
★★★★★

Cisco Webex Contact Center

Create exceptional customer experiences that drive loyalty and lifetime value.

Easy to use - Extremely fast, Works with Mobile Devices - Allow remote acess for IT suppor - Andre L.

Ease of use
8.9
Support
8.0
Ease of Setup
0.0

Languages supported: German, English, French, Italian, Japanese, Spanish

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9.4
UJET
★★★★★

UJET

UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

Recently started using UJet and I must admit, it's pretty awesome and very easy to use! - Ashley S.

Ease of use
9.6
Support
9.2
Ease of Setup
0.0

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.8
Contact Center by Evolve IP
★★★★★

Contact Center by Evolve IP

Imagine a call center solution that provides your contact center managers with more control and deeper insight into your operations. Evolve IP's cloud based Call Center provides incredible control and benefits to your business that can't be achieved with cumbersome on-site equipment and systems.

Great Cloud Company with fast response time - Carey H.

Ease of use
Support
Ease of Setup

Languages supported: English

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8.6
Genesys Cloud
★★★★★

Genesys Cloud

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

User Friendly and Easy to Train - Jodie E.

Ease of use
8.7
Support
8.6
Ease of Setup
8.6

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4
Crexendo
★★★★★

Crexendo

Crexendo is fully committed to the reliability and security of our cloud systems. Starting with a world-class data center featuring multiple levels of redundancy and the highest level of security defenses, every facet of our development is benchmarked against the maximum security and reliability standards. Crexendo is PCI Compliant, and is a registered CLEC across the United States and Canada.

Amazing Customer Service since day one! - Maristella S.

Ease of use
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8.2
LiveVox
★★★★★

LiveVox

LiveVox is a next-generation contact center platform that seamlessly integrates Omnichannel Communications, CRM, and WFO.

LiveVox Review - Ashley S.

Ease of use
Support
Ease of Setup

Languages supported: English

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8.4
3CLogic Cloud Call Center
★★★★★

3CLogic Cloud Call Center

Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic's cloud contact center software solution. Want to start a conversation? Click below!

3C Logic has been Fantastic. - Al G.

Ease of use
8.2
Support
8.1
Ease of Setup
0.0

Languages supported: English, Japanese

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9.4
LeadDesk
★★★★★

LeadDesk

LeadDesk is a software for contact centers and telesales designed to increase sales.

Good reporting tools/good customer service(including key account mngrs). - Martin H.

Ease of use
Support
Ease of Setup

Languages supported: Danish, German, English, Finnish, Dutch, Norwegian, Spanish, Swedish

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9.4
AT&T Collaborate
★★★★★

AT&T Collaborate

A flexible cloud-based solution that blends voice and collaboration. Start with voice and add features such as employee availability, instant messaging, conferencing, file sharing, team workspaces, and call center services as you need them.

So helpful when working from home! - Sarah S.

Ease of use
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6.0
Acqueon Engagement
★★★★★

Acqueon Engagement

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and ...

Technology-driven innovation - Jatin K.

Ease of use
Support
Ease of Setup

Languages supported: German, English, French, Italian, Japanese, Spanish

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6.0
eVoice
★★★★★

eVoice

eVoice Keeps You Connected to Your Customers.

Illegitimate - Administrator in Health, Wellness and Fitness

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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5.4
Nexidia Analytics
★★★★★

Nexidia Analytics

Nexidia Analytics organizes, analyzes, and operationalizes multichannel contact center interactions - providing crucial insight into the business in order to solve the business challenges and improve customer engagement.

Nexidia - User in Aviation & Aerospace

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7.4
Toky
★★★★★

Toky

Receive calls from your website, social profiles and regular phones, all in one place

Terrible product and terrible customer service - Anatole N.

Ease of use
7.6
Support
7.0
Ease of Setup
7.1

Languages supported: English, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4
Genesys PureConnect
★★★★★

Genesys PureConnect

Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

Great system, extremely customisable to your needs - Jonathan C.

Ease of use
8.5
Support
8.1
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified)

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8.8
Nextiva
★★★★★

Nextiva

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

Nextiva Phone System - Scott S.

Ease of use
8.9
Support
8.7
Ease of Setup
7.9

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6
CloudTalk
★★★★★

CloudTalk

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, ...

Good, but no MMS support - Rick P.

Ease of use
9.0
Support
8.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0
ChaseData CCaaS
★★★★★

ChaseData CCaaS

ChaseData's cloud-based Call Center as a Service software provides superior performance, a user-friendly interface, and stellar technical support. Seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, IVR, and more, are combined in one powerful suite that easily integrates easily with third-party applications. Contact us today to request a free demo.

Best dialing software in the industry, hands down.Best dialing software in the industry, hands down. - Bryan C.

Ease of use
8.9
Support
9.0
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.8
Five9
★★★★★

Five9

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Great tool for call center! - User in Automotive

Ease of use
8.1
Support
7.7
Ease of Setup
8.1

Languages supported: German, English, French, Polish, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4
Twilio Flex
★★★★★

Twilio Flex

A cloud-based contact center platform that's infinitely flexible & instantly deployable

Twilio flex a premier solution! - Yukti A.

Ease of use
8.6
Support
8.3
Ease of Setup
8.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.4
JustCall
★★★★★

JustCall

JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

An easy to use, very versatil and complete dialer. - Diana P.

Ease of use
8.4
Support
8.2
Ease of Setup
8.0

Languages supported: English

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6.2
CloudCall
★★★★★

CloudCall

CloudCall allows your business to make calls, re-play conversations and develop advanced reports directly from the software you already use.

Terrible product, terrible service. Avoid it! - Administrator in Human Resources

Ease of use
6.6
Support
5.6
Ease of Setup
6.9

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2
Ozonetel CloudAgent
★★★★★

Ozonetel CloudAgent

Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

A Pleasant Experience with a mutual vision to grow and enhance - Projjal M.

Ease of use
8.9
Support
9.2
Ease of Setup
0.0

Languages supported: English

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9.6
NICE Predictive Behavioral Routing
★★★★★

NICE Predictive Behavioral Routing

AI powered smart routing pairs customers with agents best equipped to handle their personality style, resulting in more productive and positive call outcomes. Serving Fortune 500 customers in areas such as Financial Services, Retail, Healthcare, Communications, and Telecom, Predictive Behavioral Routing is proven to provide improved business outcomes.

Mattersight - User in Hospitality

Ease of use
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Ease of Setup

Languages supported: English

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