Freshcaller

Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2/10 (Expert Score) ★★★★★
Product is rated as #93 in category Contact Center Operations Software
Ease of use
8.6
Support
8.1
Ease of Setup
9.0

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Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.

With Freshcaller, agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center.

As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller offers five pricing plans that are tailored to meet different calling needs.

Freshcaller by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Freshcaller
Freshcaller

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Customer Reviews

Freshcaller Reviews

User in Information Technology and Services

Advanced user of Freshcaller
★★★★★
Freshcaller is a great product

What do you like best?

It is very easy to use and allows you to make calls without much hassle. We use Note-taking app as well, so good integration with that.

What do you dislike?

There are frequent issues while making calls:

1) Not all calls get synced with Freshsales

2) Sometimes the calls don't connect at all or if they do, you cannot hear the ring/person at the other side

3) The call quality can still improve

4) App has been crashing a lot lately

What problems are you solving with the product? What benefits have you realized?

Freshcaller is our primary mode for connecting with prospects/customers. Overall, it has been really useful, be it for the Sales team, Solution Team or the other-customer facing teams.

Review source: G2.com

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