Aceyus reporting and analytic tools help our customers harness this information, providing them with actionable real-time and near real-time data and reporting capabilities that are critical to reaching peak contact center performance.

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

10.0/10 (Expert Score) ★★★★★
Product is rated as #5 in category Telecom Services for Call Centers Software
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Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions.

In business since 2002, Aceyus has provided the world’s biggest brands and government agencies with the data they need to ensure efficient contact center operation.

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Customer Reviews

Aceyus Reviews

Ryan P.

Advanced user of Aceyus
★★★★★
Out of the box insights and visibility

What do you like best?

One of the easiest tools available in the space to have immediate visibility to your entire enterprise. Out of the box comes the majority of reporting needs and customization is simple for even more insight.

What do you dislike?

My current iteration has quite a few pieces of hardware to power it for a significant number of users (2k+). I'd rather be based in AWS or Kubernetes but I can't imagine that's not on the horizon in 2020

What problems are you solving with the product? What benefits have you realized?

Having access to real time data provides all users visibility into how their specific areas of the business are performing. Being able to see trends and imbalances within the enterprise, allows for real time management of agents, skilling, and routing.

Review source: G2.com

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