Best Help Desk Software

Products Buyer's Guide
8.6
Jitbit Helpdesk
★★★★★

Jitbit Helpdesk

Super friendly helpdesk ticketing system, offered both as a cloud-based solutin and on-premise version

Simple yet Powerful Helpdesk software - Curtis N.

Ease of use
9.0
Support
8.3
Ease of Setup
0.0

Languages supported: Arabic, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish

8.2
Salesforce Essentials
★★★★★

Salesforce Essentials

Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

Great Start for the Up and Coming Small Business. - Rikki R.

Ease of use
7.5
Support
8.2
Ease of Setup
7.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
LiveZilla
★★★★★

LiveZilla

LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

A good support for us and the improvement of communication !! - Carlos C.

Ease of use
9.2
Support
9.1
Ease of Setup
9.4

Languages supported: Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified)

Platforms: Win, Linux

Price: $$$$$

Business Size: 1

8.0
ServiceNow Customer Service Management
★★★★★

ServiceNow Customer Service Management

Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

Makes Service management a breeze - Administrator in Education Management

Ease of use
7.3
Support
8.1
Ease of Setup
0.0
8.6
GrooveHQ
★★★★★

GrooveHQ

8,000+ companies provide personal support at scale with Groove's Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

Entire online help desk solution for small businesses - Khagendra B.

Ease of use
9.1
Support
8.3
Ease of Setup
0.0
9.8
eDesk by xSellco
★★★★★

eDesk by xSellco

eDesk centralizes your support into one manageable location. Native integrations and smart features ensure that customer, product, order and shipping details are matched with incoming communications. Dynamic dashboards give you instant visibility on any aspect of your performance.

Great tool for managing customer communication - Corey V.

Ease of use
Support
Ease of Setup

Languages supported: German, French, Italian, Spanish

8.8
Support.com Cloud
★★★★★

Support.com Cloud

Nexus is cloud-based tech support software that integrates with your existing customer service suite to provide step-by-step guidance, full remote access for resolving complex support issues, self-service that actually works, and actionable insights for continuous optimization.

Great customer service - User in Logistics and Supply Chain

Ease of use
Support
Ease of Setup
8.8
Helprace
★★★★★

Helprace

Helprace is a customer service platform, consisting of a ticketing system, a community with a knowledge base and an intuitive feedback system with 4 distinct categories. For small and medium businesses.

customer support simply and easily - David R.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, Czech, Danish, German, English, Persian, Finnish, French, Hebrew, Croatian, Hungarian, Armenian, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0
devContact
★★★★★

devContact

Built-in help desk module. Help your user help themselves with intuitive sections of FAQs and complete help desk. Improve customer satisfaction, get positive reviews and higher ratings.

devContact presents real-time solutions to deal with incidents - German S.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.8
SmarterTrack
★★★★★

SmarterTrack

SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs.

SmarterTrack - Ryan K.

Ease of use
Support
Ease of Setup
7.0
HelpDeskZ
★★★★★

HelpDeskZ

HelpDeskZ is a PHP based which allows managing the site's support with a web-based support ticket system. It receives and answers customers any doubts.

Simplest ticket's system i've tried - JAVSY L.

Ease of use
Support
Ease of Setup
9.2
Trengo
★★★★★

Trengo

One shared inbox for all customer contact channels

User friendly platform with high capabilities - Allan L.

Ease of use
9.2
Support
9.2
Ease of Setup
9.2

Languages supported: German, English, French, Dutch, Portuguese, Spanish

8.6
Vtiger All-In-One CRM
★★★★★

Vtiger All-In-One CRM

Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

vTiger - Flexible and Extensible, Some Stability Issues - Tim H.

Ease of use
8.2
Support
8.6
Ease of Setup
6.8

Languages supported: Arabic, Bulgarian, German, English, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

8.8
Keeping
★★★★★

Keeping

Keeping is a ticketing system that integrates with Gmail

Easy to use CRM solution - Andrew M.

Ease of use
8.9
Support
8.8
Ease of Setup
8.6

Languages supported: English

9.6
ConvergeHub
★★★★★

ConvergeHub

Cloud-based CRM software for SMBs

World Class Capabilities and Value in One Comprehensive Marketing and Sales Platform - Bernard P.

Ease of use
9.1
Support
9.7
Ease of Setup
7.9

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
C2CRM
★★★★★

C2CRM

C2CRM streamlines your sales process by providing real-time information on leads, prospects and customers. It improves and tracks marketing initiatives.

C2CRM as the best tool for your marketing and support campaigns. - User in Telecommunications

Ease of use
9.2
Support
9.3
Ease of Setup
9.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
IRIS CRM
★★★★★

IRIS CRM

Integrated Reporting is Simple (IRIS CRM) is a premier sales automation software company servicing clients in the payments industry.

IRIS is solving problems and creating efficiency - Ashley L.

Ease of use
8.3
Support
9.5
Ease of Setup
0.0

Languages supported: English

6.6
Tigerpaw One
★★★★★

Tigerpaw One

Attract and retain more customers with Tigerpaw's contact management module. A complete CRM and marketing engine, Tigerpaw allows you communicate with customers and prospects and track those efforts in order to streamline your account management process.

Tools for every aspect of your business. But you're buying more than just software here. - Jan N.

Ease of use
6.3
Support
6.6
Ease of Setup
5.4

Languages supported: English

8.4
Helpshift
★★★★★

Helpshift

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

Great product and helpful support - Madison A.

Ease of use
8.7
Support
8.2
Ease of Setup
0.0

Languages supported: Arabic, Catalan, Czech, Danish, German, English, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Gmelius
★★★★★

Gmelius

Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application.

Why Is This Not a Standard Application for Everyone? - Paula B.

Ease of use
8.5
Support
8.9
Ease of Setup
8.2

Languages supported: German, English, French, Italian, Spanish

9.0
osTicket
★★★★★

osTicket

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

OS Ticket is my rock - Adam J.

Ease of use
7.9
Support
9.3
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
HelpSpace
★★★★★

HelpSpace

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born.​Our software is perfect for startups and small businesses seeking a fast and professional ...

Simple, fast, problem-free solution - Istvan V.

Ease of use
Support
Ease of Setup

Languages supported: German, English, French, Portuguese, Spanish

9.4
LeadDesk
★★★★★

LeadDesk

LeadDesk is a software for contact centers and telesales designed to increase sales.

Good reporting tools/good customer service(including key account mngrs). - Martin H.

Ease of use
Support
Ease of Setup

Languages supported: Danish, German, English, Finnish, Dutch, Norwegian, Spanish, Swedish

9.0
OneDesk
★★★★★

OneDesk

OneDesk's project management software allows project managers to assign tasks, manage projects and portfolios, and track timesheets.

Great experience on project management software - Hiralis M P.

Ease of use
Support
Ease of Setup

Languages supported: English

8.6
Sirportly
★★★★★

Sirportly

Help desk, customer service and support solution.

Sirportly, a support system help with easy implementation and use - Melvin A.

Ease of use
Support
Ease of Setup
8.6
Inflectra KronoDesk
★★★★★

Inflectra KronoDesk

Help desk management and customer support.

KronoDesk is an easy platform to implement and configure - Ulises A.

Ease of use
Support
Ease of Setup

Languages supported: English, French

8.4
SupportBee
★★★★★

SupportBee

SupportBee to manage customer support emails. It is an email support software solution that can help companies manage the support emails.

Nice help desk - easy to start and use, but with simple functionality. - Elena P.

Ease of use
Support
Ease of Setup

Languages supported: English

8.0
Gold-Vision
★★★★★

Gold-Vision

On-site or hosted CRM software with fully integrated E-mail Marketing and Lead Management

Gold-Vision is a fully customizable Sales, Marketing and Support CRM platform. - Benjamin G.

Ease of use
Support
Ease of Setup

Languages supported: German, English, French

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.4
SeamlessDesk Help Desk
★★★★★

SeamlessDesk Help Desk

SeamlessDesk is an affordable cloud based help desk software designed to allow users to reach their companies support goals with intuitive and rich-featured software.

Seamless Desk helps us respond in a timely and personalized manner - Samuel G.

Ease of use
Support
Ease of Setup
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