SmarterTrack

SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs.

SmarterTrack

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Ryan K.

Advanced user of SmarterTrack

★★★★★

SmarterTrack

What do you like best?

The interface is not bad. Easy to look at and to find your current and old tickets.

What do you dislike?

Can't find certain audit controls like logging in and logging out. Administrators can't log a person out if that person forgets.

Recommendations to others considering the product:

I think there are other vendors that offer more for their services but SmarterTrack is good for the price compared to others.

What problems are you solving with the product? What benefits have you realized?

We use SmarterTrack to resolve computer issues within our company. It is nice that you can email straight from the system to the user.

Review source: G2.com