Sirportly

What do you like best?

Sirportly has excellent communication channels to give specific follow-ups to different incidents that present my work. I like its ease of administration of requests and classification of tickets ordered in different trays according to whether they are new, pending or resolved. I also like the permission of the users, so that each agent has certain permissions in the application.

What do you dislike?

I think that the board where tickets are received should be more customizable, in order to add tools to quickly filter and handle the most urgent incidents.

Recommendations to others considering the product:

In my opinion, it's the customer support service with better prices compared to others better positioned software in G2. I recommend it.

What problems are you solving with the product? What benefits have you realized?

Sirportly allows us to integrate the API of our web portal in order to receive tickets quickly and at the same time be stored in our database, which allows us to thoroughly manipulate and analyze the tickets to keep abreast of the news of the service of help.