Best Help Desk Software

Products Buyer's Guide
10.0
EvantoDesk
★★★★★

EvantoDesk

EvantoDesk solves the problems of using email software to respond to customers' Facebook posts, Tweets and emails.

Quality helpdesking solution - David B.

Ease of use
Support
Ease of Setup

Languages supported: English

10.0
Usedesk
★★★★★

Usedesk

UseDesk is more than just a platformIt is a solution for you to automate your customer engagement services and solving customer support tickets

very userfriendly app - Makhmud M.

Ease of use
Support
Ease of Setup
10.0
Zammad
★★★★★

Zammad

Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.

Fast, easy and powerful! - Mario R.

Ease of use
Support
Ease of Setup
10.0
Chorally
★★★★★

Chorally

Starting with a unified view of realtime data from any source, Chorally enables teams to effectively connect, engage and collaborate with the people they care about. Our applications play really well with people. But equally important – the platform API plays well with other applications.

Chirally can help every one to do their task specially when it come to graphics - Executive Sponsor in Marketing and Advertising

Ease of use
Support
Ease of Setup

Languages supported: English, Italian

10.0
Hesk
★★★★★

Hesk

Hesk is a helpdesk, and customer support. It has features like centralized support system where you can organize, prioritize and track ticket category, ticket urgency and current status.

A fantastic option for small businesses who need a support desk - Phil H.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
Kayako
★★★★★

Kayako

Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

A Helpful Helpdesk In A Neat Little Package - Administrator in Marketing and Advertising

Ease of use
8.4
Support
7.9
Ease of Setup
8.0

Languages supported: German, English, French, Italian, Dutch, Portuguese, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Agiloft Service Desk Suite
★★★★★

Agiloft Service Desk Suite

Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Flexible ITIL Service Desk solution.

The best system for keeping track of the details. - Matt G.

Ease of use
7.5
Support
9.4
Ease of Setup
0.0
8.6
Deskpro
★★★★★

Deskpro

Deskpro is the helpdesk platform for 21st century organizations. Beautifully designed. Simple to use. Flexible. Multi-channel. Powerful. Affordable.

Collaboration system that allows to improve the work in the company !! - Fabian M.

Ease of use
8.9
Support
8.3
Ease of Setup
9.3

Languages supported: Arabic, Czech, Welsh, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malayalam, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.4
lemtalk
★★★★★

lemtalk

Chat with your website users from Slack.

Collaborative system, working together is easier !! - Jake S.

Ease of use
8.4
Support
8.1
Ease of Setup
0.0

Languages supported: English

9.8
Richpanel
★★★★★

Richpanel

Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data

Amazing Onboarding Experience - Best Self Service Platform - Yesenia G.

Ease of use
9.8
Support
9.8
Ease of Setup
9.2

Languages supported: German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish

9.2
AzureDesk
★★★★★

AzureDesk

Azuredesk is a clod based customer service software that is user friendly with all the essential features at minimum rate of 9$ per user.

Being able to integrate with Slack makes it very useful for us - Andreus V.

Ease of use
9.6
Support
8.5
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Dynamics 365 Customer Service
★★★★★

Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

MS Dynamics CS for right for you - Administrator in Consumer Electronics

Ease of use
8.3
Support
9.0
Ease of Setup
9.4

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.2
Salesforce Service Cloud
★★★★★

Salesforce Service Cloud

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Salesforce Service Cloud - CRM Solution - Sixto Q.

Ease of use
8.0
Support
8.2
Ease of Setup
9.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Intercom
★★★★★

Intercom

Intercom allows you to communicate personally with every single customer.

Product is solid. Support and Customer Service are severely lacking. - Geoff M.

Ease of use
8.8
Support
8.8
Ease of Setup
0.0

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Mongolian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
HelpCrunch
★★★★★

HelpCrunch

HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.

Excellent platform for customer interaction with great support - Adina M.

Ease of use
9.4
Support
9.3
Ease of Setup
9.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
ProProfs Help Desk
★★★★★

ProProfs Help Desk

ProProfs Help Desk is a cloud-based help desk and customer service to ticket all customer requests are kept in one place.

Manage More with Gmail like Interface - Ashish G.

Ease of use
9.8
Support
8.8
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Slaask
★★★★★

Slaask

Slaask is a customer service app that enables to chat with visitors and clients in real time, and directly from Slack.

Incredible collaborative system !!! - Chris R.

Ease of use
9.3
Support
8.5
Ease of Setup
0.0
7.8
Continuum Help Desk
★★★★★

Continuum Help Desk

Continuum Help Desk is a cloud-based solution that allows you to reach your customers through chat, email and phone.

Continuum RMM and Help Desk - Marcos J.

Ease of use
8.1
Support
7.6
Ease of Setup
6.9
7.6
N-able MSP Manager
★★★★★

N-able MSP Manager

N-able MSP Manager is a web-based help desk & billing software for IT service businesses with native mobile apps for on-the-go ticket access for technicians.

Cobbled together software intensive administrative overhead not recommending - Terry H.

Ease of use
7.9
Support
7.4
Ease of Setup
7.7

Languages supported: English

9.2
Gorgias
★★★★★

Gorgias

Gorgias is a customer support helpdesk specially designed for Shopify stores

Fantastic platform with excellent customer success support! - Jake K.

Ease of use
8.8
Support
9.2
Ease of Setup
0.0

Languages supported: English, French, Spanish

8.4
LiveHelpNow
★★★★★

LiveHelpNow

LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.

Our experience with Live Help - Daryl S.

Ease of use
8.7
Support
8.3
Ease of Setup
7.3

Languages supported: Arabic, English, French, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
LiveAgent
★★★★★

LiveAgent

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Lifetime Access That Gets Revoked If You Don't Log In - Martin M.

Ease of use
8.9
Support
8.9
Ease of Setup
0.0

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.6
HelpDesk
★★★★★

HelpDesk

HelpDesk is a service desk software designed for collaboration. Your team uses a single app for your customer problem resolution.

HelpDesk - Faster, Better, Smarter !!! - Reshu J.

Ease of use
9.7
Support
9.4
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Communication
★★★★★

Communication

Communication by Little SaaS aims to bridge the gap between the customers and the company. Communication's LiveChat, Knowledgebase and support for multi-management Shared Inbox with workflow automation will help companies to resolve customer queries in collaboration with the team member.

Simple yet powerful set of features - Krish G.

Ease of use
Support
Ease of Setup

Languages supported: English

9.2
Re:amaze
★★★★★

Re:amaze

Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

Great program for multiple email addresses - Robbie H.

Ease of use
9.0
Support
9.5
Ease of Setup
8.2

Languages supported: English

9.2
LogMeIn Rescue
★★★★★

LogMeIn Rescue

By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

LogMeIn Rescue makes it easy for me to support customers of all types - Roberto G.

Ease of use
9.2
Support
9.1
Ease of Setup
9.5

Languages supported: German, English, French, Italian, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.8
Oracle Service Cloud (formerly RightNow)
★★★★★

Oracle Service Cloud (formerly RightNow)

Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

Omni-channel solution for Customer Support and Satisfaction with Quick and Easy Implementation - Lakshay B.

Ease of use
7.8
Support
7.6
Ease of Setup
8.1

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)

9.0
HappyFox Help Desk
★★★★★

HappyFox Help Desk

Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

Easy to use and customize. Changed our processes for the better. - Sandy B.

Ease of use
9.3
Support
8.9
Ease of Setup
0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified)

9.4
Promys
★★★★★

Promys

PROMYS is in a completely different class compared to traditional PSA software from a labor planning and project profitability analytics perspective.

Superior, Secure, Collaborative Sales, Service and Finance Tool on One Platform - Sandra S.

Ease of use
8.6
Support
9.8
Ease of Setup
7.9

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
Boomtown
★★★★★

Boomtown

Boomtown's support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

Broad platform that allows me to replace a number of other apps - Ted K.

Ease of use
8.7
Support
0.0
Ease of Setup
0.0

Languages supported: German, English, French, Japanese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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