HelpDeskZ

What do you like best?

I really like that you can check all the emails and tickets for your customers in one place, in one app, is really simple and easy like they say. i've been tried for months and the support is really great, you have inmediatly andswers. You can answer and keep your customers happy because, with this tool you have everything you need to provide the best support.

What do you dislike?

i don't like so much the UX, i think they can improve in this point, but is functional, i mean, sometimes it was hard find things on the website but when you use the platform for a while you improve with the practice. i don't have so much complain for nothing

Recommendations to others considering the product:

You need to look how is your customer service process and improve the weak points with this tool.

What problems are you solving with the product? What benefits have you realized?

The most importante problem i solve was the unsolved tickets that the company received, so thanks to Helpdesk we improve A LOT our customer service and we have more happy clients, we connect the tickets with the devs and they fix the problems inmediatly.