Best Help Desk Software in 2024 — B2B Software Guide

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★★★★★

CustomerFirst

CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software.

Effective customer-forward software with a slightly clunky interface - Shane W.

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0.0

★★★★★

OMQ Assist helps your agents respond blazingly fast. It is integrated into your existing ticket system. When opening a ticket, the software reads the email automatically and immediately suggests the appropriate solution. With a simple click, the system assembles a reply mail that can be sent immediately. With every new ticket, the software keeps on learning.

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Ease of use

Support

Ease of Setup

Languages supported: Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Japanese, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Tamil, Tagalog, Thai, Turkish, Ukrainian, Chinese (Simplified)

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0.0

★★★★★

Sagicc

Our omnichannel SAGICC platform allows companies to integrate all their communication channels into a single interface in order to provide quick and effective responses to their customers.Our features1. All channels in one interface: The customer service team interacts from a single interface, and the customer will interact through the channel of their choice.2. Personalized and effective attention: Surprise the customers by delivering what they ...

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Ease of use

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Ease of Setup

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0.0

★★★★★

LabiDesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service;- HelpWidget with automatic replies, to reduce the number of incoming requests;- Shared Email Inbox/ Ticketing System to properly and in a timely manner work on ...

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0.0

★★★★★

Agatha

Agatha Answers by Forethought is an AI-powered teammate to help customer-facing teams find answers quickly and respond faster — reducing time-to-resolution by 30%. After scanning an open support ticket to understand intent, Agatha automatically pulls relevant information from all your knowledge sources (past tickets/cases, help articles, cloud docs, etc) directly into your helpdesk (Salesforce, Zendesk, Front, etc) and recommends the best answer.

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Ease of use

Support

Ease of Setup

Languages supported: Afrikaans, Arabic, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Kazakh, Kirghiz, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Yoruba, Chinese (Simplified), Chinese (Traditional)

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0.0

★★★★★

Folder HelpDesk

The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open.The ticket form HTML part has various dropdown fields to categorize the ticket, and it can be customized. The ticket also has a free text field for a description of the incident and its solution.

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Ease of use

Support

Ease of Setup

Languages supported: Danish, German, English, French, Hungarian, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish

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0.0

★★★★★

HappyFox Assist AI

HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution for Slack and Microsoft Teams. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement.Assist AI learns from your internal knowledge base and can respond to messages on Slack or Teams automatically with solutions. Users can give feedback on the quality ...

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Ease of use

Support

Ease of Setup

Languages supported: English

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0.0

★★★★★

Watermelon

With Watermelon companies can create their own chatbot without the need to code. Within our online platform, you manage all your customer conversations from both your chatbot and live chat. You can connect Watermelon with your favorite channels like; your website, WhatsApp, Facebook Messenger, Twitter, Slack and Telegram. This way businesses can expand their opening times and save a lot of money at the same time.

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Ease of use

Support

Ease of Setup

Languages supported: English, Dutch

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0.0

★★★★★

ECTS

ECTS is a tailored software that automates and manages the entire case and complaint workflow process for public and private organizations. This platform allows users to easily submit their issues and complaints electronically within external web portals, notify the proper individuals through task assignment, automate the workflow process, perform collaborative investigation, upload and manage documents, assist in tracking the progress to ...

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Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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