ServiceNow Customer Service Management

What do you like best?

I like the ease of the system functions, very straight up and understandable.

What do you dislike?

It's not quite ready to integrate with an online signature function just yet but that will put a bow on it.

Recommendations to others considering the product:

I use ServiceNow for contract review management. People are able to check on the status of their contracts at any time and log in using their work credentials. They get notified of all approvals, updates, comments and attachments. I am able to run reports of timelines so that I can track the area that slows the process. You can update the fields to fit the needs of your customers. You are able to configure the logo to match your company. We have added an intro page that links to outside resources found on our company page so that you can click on that link and not have to visit webpages outside of your current spot. The way our is set up, you cannot save and come back to the opening submission page, but it's real short so not needed.

What problems are you solving with the product? What benefits have you realized?

No real problems but lots of benefits. The fields are easy to update by our i.t. department and he software is not the prettiest as far as design but it functions the way it needs to. We have tried to use microsoft flow but it is not as detailed as this. SN houses all comments and notifications go directly to the emails of all user involved for a specific project. If an attachment is added, a comment made, a cancellation, etc. you will be notified via email. You are able to sort and filter to the design that you would like based on the parameters of your choice. It is easy to maneuver once you have learned it but seems a bit overwhelming in the beginning because the appearance isn't all windows and buttons. Your projects are assigned control numbers for reference.