Best Help Desk Software in 2024 — B2B Software Guide

9.0

★★★★★

Sprinklr Modern Care

With Sprinklr Modern Care's unified database and proven AI-powered listening capabilities, you can engage with customers across 35+ digital channels — and have real, human conversations at scale.

A complete tool to easily manage busy accounts - Matteo C.

Ease of use

8.7

Support

9.1

Ease of Setup

9.0

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9.2

★★★★★

Gladly

Gladly is a customer service software.

Gladly improves workflow and efficiency. - Kimberly L.

Ease of use

9.4

Support

9.0

Ease of Setup

0.0

Languages supported: English

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8.4

★★★★★

WixAnswers.com

The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

very good experience overall - Brian A.

Ease of use

8.6

Support

8.3

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Traditional)

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9.6

★★★★★

Replicant Voice is an out-of-the-box solution that solves tier-1 customer service issues over the phone using the power of conversational AI. You can think of Replicant Voice as a self-service, "Thinking Machine". Just like Agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Replicant offers customer service thats available 24/7, elastically ...

Top Notch Partner Deploying Voice A.I. - Rob D.

Ease of use

Support

Ease of Setup

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9.2

★★★★★

DigitalGenius

DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers.

Easy Automation and Great Customer Experience - Sarina C.

Ease of use

9.3

Support

9.1

Ease of Setup

8.1

Languages supported: Arabic, Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Spanish, Swedish, Chinese (Simplified)

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9.2

★★★★★

AI Service Desk

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through ...

Aisera delivers on both promise of effective AI solution, dedication to partnership for success - Joel S.

Ease of use

9.3

Support

9.2

Ease of Setup

9.6

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9.0

★★★★★

Casengo

Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

Cover all angles - User in Telecommunications

Ease of use

8.8

Support

8.9

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Front

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Front: all your channels in a single place - Ian F.

Ease of use

9.1

Support

9.3

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Faveo Help Desk

Faveo is specifically designed to cater the needs of startups and SME's empowering them with state of art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship.

Very comprehensive help desk software at such a low price - Anmol G.

Ease of use

Support

Ease of Setup

Languages supported: German, English, Italian, Spanish

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8.0

★★★★★

Vtiger Help Desk

Automatically generate and assign cases from customer emails, tweets, phone calls, customer portal submissions, or web-to-case forms. Cases automatically capture and display all conversations across channels, and link to contacts, projects, and other relevant records.

Good Automation Tool for Support Teams - Administrator in Management Consulting

Ease of use

9.2

Support

7.2

Ease of Setup

8.9

Languages supported: Arabic, Bulgarian, German, English, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

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9.0

★★★★★

LiveChat

Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

Solid Live Chat Capability - Jacob S.

Ease of use

9.3

Support

8.8

Ease of Setup

9.1

Languages supported: Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Deskero

Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.

General evaluation - Miguel O.

Ease of use

9.1

Support

8.3

Ease of Setup

9.0

Languages supported: Arabic, German, English, French, Hindi, Italian, Portuguese, Russian, Spanish, Telugu, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.6

★★★★★

TeamSupport

A powerful customer support suite with a focus on collaboration.

TeamSupport - a journey in customization - James R.

Ease of use

8.7

Support

8.6

Ease of Setup

8.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

HubSpot Service Hub

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources.Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, ...

Marketing tool that can also handle customer service - Jacob S.

Ease of use

8.6

Support

9.0

Ease of Setup

6.0

Languages supported: German, English, French, Japanese, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Issuetrak

Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

IssueTrak's Help Desk software has been a great benefit to our organization. - Administrator in Electrical/Electronic Manufacturing

Ease of use

8.2

Support

8.1

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Cayzu Help Desk

Cayzu allows you to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more.

Cayzu is a wonderful help desk platform - Leandro M.

Ease of use

9.7

Support

10.0

Ease of Setup

9.7

Languages supported: English

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8.6

★★★★★

Service Creatio

BPMonline Service Desk is a web-based Service Desk software that takes advantage of advanced business process management (BPM) features and ITIL best practices.

A system that took our customer engagement to a whole new level - User in Education Management

Ease of use

Support

Ease of Setup

Languages supported: Arabic, Czech, German, English, Persian, French, Hebrew, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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7.4

★★★★★

eGain Mail

eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.

It has helped us to get messages to each department faster, reducing the customer's response wait - Jimmy S.

Ease of use

Support

Ease of Setup

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10.0

★★★★★

ThriveDesk

All-in-out customer service software for startups and WordPress business.

An awesome HelpDesk option - Arturo G.

Ease of use

Support

Ease of Setup

Languages supported: English

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9.4

★★★★★

Vision Helpdesk

The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

A Clean, Lightweight but Powerful Helpdesk System - Administrator in Non-Profit Organization Management

Ease of use

9.0

Support

9.7

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Hiver

Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

What I like about Hiver - LeNelle E.

Ease of use

9.1

Support

9.4

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.8

★★★★★

Teamwork Desk

Teamwork Desk was built to make it easy for your team to deal with even the most complex customer enquiries. With unbeatable pricing, as well as amazing features and a great user interface, Teamwork Desk will enable you to track and manage your customer requests without sabotaging any previous rapport built with them

Customer support system - Agency in Marketing and Advertising

Ease of use

8.8

Support

8.8

Ease of Setup

9.1

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.8

★★★★★

Plumsail HelpDesk

Plumsail HelpDesk is a tool for SharePoint that helps to make customers happy with quick and efficient support.

Great for assigning and keeping track work - Sarah J.

Ease of use

9.3

Support

0.0

Ease of Setup

0.0

Languages supported: Czech, German, English, Dutch, Norwegian

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9.4

★★★★★

Glia

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing.

Great experience, always works - Administrator in Financial Services

Ease of use

10.0

Support

10.0

Ease of Setup

0.0

Languages supported: English

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9.4

★★★★★

NABD System

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most ...

A Great Helping Desk Tool - Alcot B.

Ease of use

9.7

Support

9.0

Ease of Setup

0.0

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Free Trial

8.4

★★★★★

SolarWinds Help Desk Essentials

The Help Desk Essentials Pack is the combination of SolarwindsВ® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.Key features:- Centralized ticketing and incident management - IT asset management (ITAM) with automated discovery and centralized inventory - Built-in knowledge base for self-service - IT change management and customizable approval ...

SolarWinds Supporter - John G.

Ease of use

Support

Ease of Setup

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

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8.2