SolarWinds Help Desk Essentials

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

8.4/10 (Expert Score) ★★★★★
Product is rated as #118 in category Help Desk Software
Ease of use
Support
Ease of Setup

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The Help Desk Essentials Pack is the combination of SolarwindsВ® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.

Key features:
– Centralized ticketing and incident management
– IT asset management (ITAM) with automated discovery and centralized inventory
– Built-in knowledge base for self-service
– IT change management and customizable approval workflows
– Reporting, SLA alerts, and customer surveys
– Remote control WindowsВ®, Mac OSВ® X and LinuxВ® systems
– Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
– Remote access to support end-users outside the firewall

SolarWinds Help Desk Essentials
SolarWinds Help Desk Essentials

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Customer Reviews

SolarWinds Help Desk Essentials Reviews

John G.

Advanced user of SolarWinds Help Desk Essentials
★★★★★
SolarWinds Supporter

What do you like best?

Ability to add comments, track tickets, and communicate with user directly in the app.

What do you dislike?

Options limited to what is configured, and as a supporter, I am unable to add any myself.

What problems are you solving with the product? What benefits have you realized?

User help desk requests, common solution database

Review source: G2.com

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