PhaseWare

What do you like best?

This program is very user friendly. We upgraded from the desk top version and the transition was pretty seamless. The web based version is amazing in that it refreshes and updates every few minutes. This way we don't have to remember to constantly refresh for new tickets that are submitted.

What do you dislike?

As the program goes through updates it tends to throw a little wrench in our day to day. It's nothing monumental, but their support staff could be available a little more in my opinion. I am having a small problem so there is a little downside with my outlook plug in, but that may be resolved with updating my firewall settings.

What problems are you solving with the product? What benefits have you realized?

We track our incoming tickets and all communications with Phaseware. We have been using this program for at least 5 years. Our team stays better organized with the use of Phaseware and I like that I can see all issues submitted no matter who is working them. And since it is web based I can access it on other devices if need be.