Mojo Helpdesk

What do you like best?

Mojo Helpdesk has a very fast platform available to customers, standing out for the large number of users it can face without slowing down. What I like most is its integration of email with Yahoo, to track tickets, problems and queries through the help desk.

What do you dislike?

The platform receives maintenance frequently and although they notify that such updates will be carried out, the service is almost useless in the hours that maintenance is performed, causing us to lose service availability and delaying our response times.

Recommendations to others considering the product:

This software has excellent features and has a fast and stable user interface. Without a doubt, this program will help you easily scale tickets and allow you to manage emails. I highly recommend it for companies that have a large number of users to attend and their previous helpdesk services do not withstand the workload.

What problems are you solving with the product? What benefits have you realized?

Mojo Helpdesk has facilitated customer interaction with our customer service agents, since previously the incidents were carried out by email where many times they were not answered in time because there were problems with the provider or the email was sent to the spam folder.