Casengo

What do you like best?

I like the fact that Casengo helps me with the WhatsApp channel data analytics on correspondent's activities and productivity.

I am able tell when a customer texted us and when we responded with clear details and user (correspondent's login ID).

What do you dislike?

Reports on Casengo are not yet as detailed as one would require.

A user needs some level of excel expertise to be able to manipulate data available to make sense of the reporting paramaters.

Recommendations to others considering the product:

Casengo is a good intergrator for WhatsApp

What problems are you solving with the product? What benefits have you realized?

We are no longer relying on conventional customer support channels such as calls which require a lot of resources and time.