TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
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Customer Reviews
TeamSupport Reviews
James R.
Advanced user of TeamSupportWhat do you like best?
My favorite feature of TeamSupport is the extreme customization available. User dashboards can be changed to fit their specific needs using reports, and allows for in-depth details about tickets as well as overview information. Having this flexibility is important as not every user needs to create a specific report to do fulfill their role, but the flexibility is there to allow them to do so. Managers and higher level support team members and focus on the big picture, while frontline support members can focus on their queues and individual tasks or assignments.
Additionally, while our organization does not currently make use of the Products and Inventory features, having these features available to the system are immensely powerful for us to track support issues as they relate to equipment or product lines directly. Future revisions of our processes may eventually lead us towards better using these features.
Finally, the support from TeamSupport has been phenomenal. Help is directly available from the user interface, and leads to quick resolution of most issues. Anything that requires a ticket or additional research from TeamSupport is communicated effectively, and I always feel in the loops about questions or requests we've submitted.
What do you dislike?
While the system has a wiki, it is not very customizable itself and does not interconnect well with other articles within the wiki. This results in the wiki being suitable for single documents but does not allow it to cross reference other articles, and requires the structure of the wiki to support additional topics or articles about a topic in a hierarchical structure.
Recommendations to others considering the product:
I highly recommend TeamSupport as a helpdesk platform, and I believe that the complete feature set available within TeamSupport is a great benefit for any organization. The inclusion of asset management, knowledge base, and wiki services coupled with the ticketing system is especially useful.
What problems are you solving with the product? What benefits have you realized?
The obvious benefit to TeamSupport is a robust ticking system, which enables our support agents and end users to resolve any of the various questions or problems that affect our services. Utilizing reports and customer surveys, we are able to better support our team and customers, enriching our support experience as a whole.
