Shelf

What do you like best?

Easy to access and very detailed, contains just the right amount of information. It's organized by different types of procedures that we make on daily basis. I use it daily and consider the information the contains essential for my work every day. When describing correct procedures for handling customer support cases, I like that it is very complete in sense that it offers many solutions for all possible situations one can find themselves in. The upside I very much like is usage of different collored letters.

What do you dislike?

Sometimes the proper procedure can take time to find because you have to click "Next" repeatedly to find the right solution. Also, I would like if the procedure "tree" was more visualized, maybe by some graphs.

What problems are you solving with the product? What benefits have you realized?

Glovo application customer support procedures. For example, all the situations thats we solve everyday me and my colleagues have learned on Shelf. Also, if something is new or we are unsure, we always have Shelf opened in tab so we can refer to it so we can apply right procedures.