MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. MindTouch serves millions of users worldwide. It was founded in 2005 and is headquartered in San Diego, California.
The company’s knowledge management platform was designed to dynamically serve up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.
MindTouch offers solutions for customer self-service, agent assistance and departmental knowledge. These solutions give organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices.
MindTouch functionality includes Google-optimized content, intelligent search capabilities, and personalization/permissioning to ensure a low-effort customer experience. Functionality also includes extensibility into multiple channels such as web properties, support ticket forms, community sites, chatbots, and more. The platform also includes pre-built integrations to popular CRM and contact center systems.
MindTouch built its platform using highly scalable microservices and serverless technologies to handle the largest volume of content without performance degradation.
The company’s services include implementation, project management, education/training, and KCS best practices and certification. Customers also receive 24/7 support and a dedicated customer success manager to ensure fast deployment and maximum ROI.
