Best Customer Self-Service Software in 2024

9.4

★★★★★

Support Hero

Support Hero provides an advanced knowledge base system for Saas apps.

Saves your customer support team a tremendous amount of time and effort - User in Computer & Network Security

Ease of use

9.3

Support

9.5

Ease of Setup

8.9

Languages supported: German, English, French, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Crisp

Increase Your Conversion and Customer Satisfaction.

Amazing Intercom replacement - but not GDPR compliant unfortunately - Boris P.

Ease of use

9.2

Support

8.5

Ease of Setup

0.0

Languages supported: German, English, French, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

Great Start for the Up and Coming Small Business. - Rikki R.

Ease of use

7.5

Support

8.2

Ease of Setup

7.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Panviva

Panviva is cloud knowledge management made simple.

la calidad en cuanto a rendimiento y funcionamiento es bastante buena - Maysa A.

Ease of use

9.0

Support

9.3

Ease of Setup

9.1

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9.2

★★★★★

Haptik

Customer care chat on your website, mobile app and messaging channels, using AI to lighten the load on your live agents via one seamless system.

When Vendors Become Partners - Bruce S.

Ease of use

9.0

Support

9.3

Ease of Setup

8.1

Languages supported: English

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8.0

★★★★★

ServiceNow Customer Service Management

Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

Makes Service management a breeze - Administrator in Education Management

Ease of use

7.3

Support

8.1

Ease of Setup

0.0

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8.6

★★★★★

GrooveHQ

8,000+ companies provide personal support at scale with Groove's Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

Entire online help desk solution for small businesses - Khagendra B.

Ease of use

9.1

Support

8.3

Ease of Setup

0.0

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9.6

★★★★★

Alphachat.ai

Alphachat.ai is automating customer service chat for the enterprise with a proprietary AI product.

Strong Chat Bot Platform that is perfect for scaling and automating customer contacts - Daniel W.

Ease of use

Support

Ease of Setup

Languages supported: Arabic, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Haitian, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Kazakh, Latvian, Lithuanian, Luxembourgish, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swedish, Turkish

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8.8

★★★★★

Helpjuice

Helpjuice's easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.

Best Help Desk Software Ever - Administrator in Information Technology and Services

Ease of use

Support

Ease of Setup

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8.8

★★★★★

Support.com Cloud

Nexus is cloud-based tech support software that integrates with your existing customer service suite to provide step-by-step guidance, full remote access for resolving complex support issues, self-service that actually works, and actionable insights for continuous optimization.

Great customer service - User in Logistics and Supply Chain

Ease of use

Support

Ease of Setup

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8.8

★★★★★

Helprace

Helprace is a customer service platform, consisting of a ticketing system, a community with a knowledge base and an intuitive feedback system with 4 distinct categories. For small and medium businesses.

customer support simply and easily - David R.

Ease of use

Support

Ease of Setup

Languages supported: Arabic, Czech, Danish, German, English, Persian, Finnish, French, Hebrew, Croatian, Hungarian, Armenian, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Mize

Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base.

Great - User in Education Management

Ease of use

Support

Ease of Setup

Languages supported: Danish, German, English, Finnish, French, Hindi, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Tamil, Telugu, Turkish, Chinese (Simplified)

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8.0

★★★★★

devContact

Built-in help desk module. Help your user help themselves with intuitive sections of FAQs and complete help desk. Improve customer satisfaction, get positive reviews and higher ratings.

devContact presents real-time solutions to deal with incidents - German S.

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

HelpSite

Generate a beautiful FAQ & help site in minutes. Your users deserve it.

Easy to use, fast results , great features, highly recommended - Administrator in Electrical/Electronic Manufacturing

Ease of use

Support

Ease of Setup

Languages supported: English

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10.0

★★★★★

Zoomin Software

Zoomin Docs extends the reach of your product documentation, giving your customers easy and personalized access to the answers they need from any location or device. Provide customers with a single portal that moves your content from a world of documents to a world of answers.

Trust in Zoomin to Deliver Self-Service Content for Your Enterprise - Joe Z.

Ease of use

Support

Ease of Setup

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9.4

★★★★★

Mindsay

Elevate the customer experience, upsell clients, and increase ROI with self-learning AI chatbots

Comprehensive, logical UI. Great implementation and development support from Mindsay's team. - Francis H.

Ease of use

9.0

Support

9.6

Ease of Setup

8.9

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latin, Latvian, Lithuanian, Malayalam, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Samoan, Tonga (Tonga Islands)

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9.2

★★★★★

Trengo

One shared inbox for all customer contact channels

User friendly platform with high capabilities - Allan L.

Ease of use

9.2

Support

9.2

Ease of Setup

9.2

Languages supported: German, English, French, Dutch, Portuguese, Spanish

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8.4

★★★★★

Helpshift

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

Great product and helpful support - Madison A.

Ease of use

8.7

Support

8.2

Ease of Setup

0.0

Languages supported: Arabic, Catalan, Czech, Danish, German, English, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

eGain SelfService+AI

eGain SelfService+AI enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

Egain motivates the relationship with the client. - Lisa M.

Ease of use

Support

Ease of Setup

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9.0

★★★★★

SAP Hybris Service

SAP Hybris Products for ServiceWith SAP Hybris solutions for service, your organization can give its customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.

I have good experience and exposure towards SAP Hybris - Consultant in Information Technology and Services

Ease of use

Support

Ease of Setup

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9.0

★★★★★

OneDesk

OneDesk's project management software allows project managers to assign tasks, manage projects and portfolios, and track timesheets.

Great experience on project management software - Hiralis M P.

Ease of use

Support

Ease of Setup

Languages supported: English

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8.6

★★★★★

Inflectra KronoDesk

Help desk management and customer support.

KronoDesk is an easy platform to implement and configure - Ulises A.

Ease of use

Support

Ease of Setup

Languages supported: English, French

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4.6

★★★★★

Zingtree

Zingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.

Confusing Information Sharing - Angela F.

Ease of use

Support

Ease of Setup

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3.6

★★★★★

KBPublisher

KBPublisher is a knowledge management software which allows to share information with customers, employees or partners.

Decent product, limited in team capability; malicious support - Administrator in Computer Networking

Ease of use

Support

Ease of Setup

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8.8

★★★★★

Zoho Desk

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Promising solution for all the service desk needs - Fabio Ivan d.

Ease of use

8.5

Support

8.8

Ease of Setup

0.0

Languages supported: German, English, French, Japanese, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.8

★★★★★

Kustomer

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Favorite CRM for Total Support - Brittney M.

Ease of use

8.8

Support

8.7

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

RingCentral Engage

SocialCRM

Ring Central -- Basic Use Only - User in Non-Profit Organization Management

Ease of use

8.6

Support

7.8

Ease of Setup

8.9

Languages supported: German, English, French, Dutch, Spanish

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6.8

★★★★★

Bold360

Leveraging the power of AI, Bold360 helps personalize and enhance every customer engagement no matter where it takes place, allowing companies to seamlessly deliver rich, consistent customer experiences across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human.

Smart AI for Chatbot - Orlando P.

Ease of use

7.0

Support

6.9

Ease of Setup

0.0

Languages supported: German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

RightAnswers

The Enterprise Knowledge Hub is RightAnswers™ knowledge management software.

Michelle was a delightful teacher! - Sheley A.

Ease of use

8.8

Support

9.8

Ease of Setup

8.1

Languages supported: Arabic, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Traditional)

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9.6

★★★★★

SABIO

SaaS-based SABIO gets the most out of your organization's knowledge because it's easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

A simple way to share knowledge - Anja B.

Ease of use

9.6

Support

9.7

Ease of Setup

9.4

Languages supported: Czech, German, English, Finnish, French, Italian, Dutch, Polish, Romanian, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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