Salesforce Customer Self-Service helps customers find answers fast, on their own terms and time frame. It gives your customers the self-service portals, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device.
Customer Reviews
Janette G.
Advanced user of Salesforce Self-Service (Customer Community)This software does just about everything for you! Though it is comprehensive, it is very much still doable. You can easily access this and learn to navigate it without going nuts trying to figure out what is what!
Luckily, in college we used a similar software, it was the free version but because of my experience it made this much easier to use. I fear that people with no experience- may not have an easy time getting this done, nor navigating easily.
Whenever we have an issue we actually refer to How-to's and FAQ, help videos, etc. This provides step by step instructions on how to accomplish and solve a particular issue.
