Best Contact Center Knowledge Base Software

Products Buyer's Guide
8.4
WixAnswers.com
★★★★★

WixAnswers.com

The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

very good experience overall - Brian A.

Ease of use
8.6
Support
8.3
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Traditional)

8.6
Obie
★★★★★

Obie

Obie uses AI to surface knowledge from silos and deliver it where questions are asked, speeding up internal support and accelerating growth. Capture knowledge where you work and integrate existing documentation to create a single source of truth for your team.

Not your average beaver - Michael J.

Ease of use
8.9
Support
8.4
Ease of Setup
8.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
livepro Knowledge Management
★★★★★

livepro Knowledge Management

livepro is passionate about improving customer service through effective knowledge management

Knowledge & Vision - Samuel T.

Ease of use
9.6
Support
9.8
Ease of Setup
9.6

Languages supported: English, Indonesian, Japanese, Chinese (Simplified)

10.0
ProcedureFlow
★★★★★

ProcedureFlow

ProcedureFlow is a cloud-based knowledge management software that helps employees become experts it is a visual map that easily guides employees through complex information.

Exactly what I've been looking for - Shay P.

Ease of use
10.0
Support
9.8
Ease of Setup
9.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
Shelf
★★★★★

Shelf

Shelf is a content sharing platform designed to help distributed teams organize, declutter, and instantly find their most important resources in one place.

Extremely good, organized, easy to use. - Ema K.

Ease of use
9.7
Support
9.5
Ease of Setup
9.3

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
MindTouch
★★★★★

MindTouch

MindTouch is dedicated to product help software. MindTouch offers an online help system that includes a knowledge base.

A Feature-Rich Solution with Great Support - Chris A.

Ease of use
8.1
Support
8.1
Ease of Setup
0.0

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Panviva
★★★★★

Panviva

Panviva is cloud knowledge management made simple.

la calidad en cuanto a rendimiento y funcionamiento es bastante buena - Maysa A.

Ease of use
9.0
Support
9.3
Ease of Setup
9.1
10.0
Zoomin Software
★★★★★

Zoomin Software

Zoomin Docs extends the reach of your product documentation, giving your customers easy and personalized access to the answers they need from any location or device. Provide customers with a single portal that moves your content from a world of documents to a world of answers.

Trust in Zoomin to Deliver Self-Service Content for Your Enterprise - Joe Z.

Ease of use
Support
Ease of Setup
9.2
ScreenSteps
★★★★★

ScreenSteps

ScreenSteps helps teams create better help documentation by either creating a new online knowledge base or improving the knowledge base they are already using.

Screen Steps is a great tool for creating, editing and reviewing content. - Bonnie R.

Ease of use
9.2
Support
9.2
Ease of Setup
8.8

Languages supported: Czech, German, English, French, Dutch, Norwegian, Spanish

9.0
Bloomfire
★★★★★

Bloomfire

Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

very easy to navigate and helps me a lot when i need to find information - marcus h.

Ease of use
9.0
Support
9.1
Ease of Setup
8.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

0.0
eGain Knowledge+AI
★★★★★

eGain Knowledge+AI

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

A company that is behind times and does not honor its customer commitments - Administrator in Medical Devices

Ease of use
Support
Ease of Setup
6.8
Bold360
★★★★★

Bold360

Leveraging the power of AI, Bold360 helps personalize and enhance every customer engagement no matter where it takes place, allowing companies to seamlessly deliver rich, consistent customer experiences across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human.

Smart AI for Chatbot - Orlando P.

Ease of use
7.0
Support
6.9
Ease of Setup
0.0

Languages supported: German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
RightAnswers
★★★★★

RightAnswers

The Enterprise Knowledge Hub is RightAnswers™ knowledge management software.

Michelle was a delightful teacher! - Sheley A.

Ease of use
8.8
Support
9.8
Ease of Setup
8.1

Languages supported: Arabic, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Traditional)

9.6
SABIO
★★★★★

SABIO

SaaS-based SABIO gets the most out of your organization's knowledge because it's easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

A simple way to share knowledge - Anja B.

Ease of use
9.6
Support
9.7
Ease of Setup
9.4

Languages supported: Czech, German, English, Finnish, French, Italian, Dutch, Polish, Romanian, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
Zendesk Support Suite
★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use
8.6
Support
8.3
Ease of Setup
8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

7.4
goMoxie
★★★★★

goMoxie

Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

Incredible customer service system !! - Emma A.

Ease of use
8.0
Support
7.2
Ease of Setup
7.0
7.6
Synthetix
★★★★★

Synthetix

Multi-channel web self-service, call-centre knowledge-bases and live web-chat a leading UK online customer service software provider.

Marketing Analyst - Aleksei L.

Ease of use
Support
Ease of Setup
10.0
Zammad
★★★★★

Zammad

Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.

Fast, easy and powerful! - Mario R.

Ease of use
Support
Ease of Setup
8.0
Salesforce Knowledge
★★★★★

Salesforce Knowledge

Deliver the right answers to customers across any channel and empower agents with the best answers to customer questions.

Great Tool!! - Justin G.

Ease of use
7.6
Support
7.7
Ease of Setup
0.0
9.0
ProProfs Knowledge Base Software
★★★★★

ProProfs Knowledge Base Software

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ's to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

Team Collaboration Got Easier - Rishabh B.

Ease of use
9.5
Support
8.8
Ease of Setup
9.8

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Spanish

8.8
Talkdesk
★★★★★

Talkdesk

World's Leading Cloud Call Center Software

Talkdesk: An efficient Tool - Antora D.

Ease of use
9.2
Support
8.7
Ease of Setup
10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
Document360
★★★★★

Document360

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease

Declutter Your Organization, Educate Your Employees - Adam A.

Ease of use
9.3
Support
9.6
Ease of Setup
9.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
Boomtown
★★★★★

Boomtown

Boomtown's support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

Broad platform that allows me to replace a number of other apps - Ted K.

Ease of use
8.7
Support
0.0
Ease of Setup
0.0

Languages supported: German, English, French, Japanese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Knowmax
★★★★★

Knowmax

Knowmax is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

It is a good tool. Needs more effective utilization - Internal Consultant in Information Technology and Services

Ease of use
9.3
Support
8.8
Ease of Setup
9.0

Languages supported: Arabic, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Guru
★★★★★

Guru

Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.

Great tool to keep all the team's resources in one spot! - Michelle Y.

Ease of use
9.1
Support
9.1
Ease of Setup
9.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0
Verint Case Management Enterprise
★★★★★

Verint Case Management Enterprise

SITUATIONAL INTELLIGENCE is solutions to deliver security intelligence to help organizations increase situational awareness, improve security responsiveness and realize greater operational efficiency.

Good program easy to implement - Administrator in Telecommunications

Ease of use
Support
Ease of Setup
10.0
Happitu
★★★★★

Happitu

Meet Happitu, where you create exceptional customer interactions that inspire agents, empower management, and inform executives who need to make data-driven business decisions.

Happitu hits a home run - Denise N.

Ease of use
Support
Ease of Setup
10.0
Verint Knowledge Management
★★★★★

Verint Knowledge Management

Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers.

Easy App to use and very handy in general - Fabian S.

Ease of use
Support
Ease of Setup
10.0
Capacity
★★★★★

Capacity

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

Time Saving = Money Saving Product - Administrator in Real Estate

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

0.0
Vistio
★★★★★

Vistio

Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent's job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90 days.

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Ease of use
Support
Ease of Setup
B2B Software Guide