eGain Knowledge+AI

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

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0.0/10 (Expert Score) ★★★★★
Product is rated as #31 in category Contact Center Knowledge Base Software
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eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world’s largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

eGain Knowledge+AI
eGain Knowledge+AI

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Customer Reviews

eGain Knowledge+AI Reviews

Administrator in Medical Devices

Advanced user of eGain Knowledge+AI
★★★★★
A company that is behind times and does not honor its customer commitments

What do you like best?

They were KCS certified for knowledge management

What do you dislike?

Their customer response and they promised the world to their customers and then went in different directions. They basically lied to their customers in order to gain the business then they abandoned them

What problems are you solving with the product? What benefits have you realized?

We went to them for a knowledge database. We never realized the savings as we were never able to get the system to work correctly and they made it such that our version could not be customer facing.

Review source: G2.com

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