Best Contact Center Knowledge Base Software in 2024

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★★★★★

Swarmica

Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it.Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of the team and use it for new hires' training and onboarding, decreasing the time to proficiency by ...

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★★★★★

Fonetik – Speech Analytics

Fonetik enables you to understand what each customer says and feels, right now. Fonetik's affordable and usable speech analytics gives you all the tools you need to tranform the customer experience. Traditional speech tools are complex, designed by analysts for analysts, requiring a technical skillset to get the most from their platforms. Fonetik puts the power into anyone's hands through an intuitive point and click interface designed by ...

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★★★★★

CXInfinity

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate ...

Amazing Marketing Tool - Administrator in Information Technology and Services

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Languages supported: English

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★★★★★

Coach – AI-Driven Employee Coaching

Coach enables every agent to be a top performer. Designed to be easy-to-use and easy-to-action, increase the efficiency of coaches and agents with automated machine learning nudges. Improve speed to competency with personalised coaching plans created automatically by machine learning. Decrease variability with behaviourally designed nudges that help agents help themselves.

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★★★★★

KMS Lighthouse

KMS Lighthouse provides you with a state-of-the-art knowledge solution, where enterprise knowledge and customer experience are the heart of the business. Your customers or your agents can access consistent and accurate information at the click of a button, in mere seconds.

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Ease of use

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Languages supported: German, English, French, Hebrew, Polish, Romanian, Russian, Spanish, Thai

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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