Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2/10 (Expert Score) ★★★★★
Product is rated as #13 in category Contact Center Knowledge Base Software
Ease of use
9.1
Support
9.1
Ease of Setup
9.0

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Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. With Guru, your team can create, share, access, and update information right in the context of their existing workflow. Guru brings contextual, expert-verified information to the places you’re already working, like Slack, Teams, Email, CRM, your Chrome browser and more.

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Customer Reviews

Guru Reviews

Michelle Y.

Advanced user of Guru
★★★★★
Great tool to keep all the team's resources in one spot!

What do you like best?

I like the idea of bite-sized pieces of information as they are more easily digestible. We haven't added all our tips as cards yet, but I've had the chance to add all the questions I get asked frequently, and it's so easy to just refer them to a card so they get into the habit of searching in Guru.

What do you dislike?

Haven't fully explored the limitations of the tags, but I was told that the tagging system is set to an AND rule. Meaning, the more tags we add, the harder it is to be found on search. Might be best to set this to an OR rule.

What problems are you solving with the product? What benefits have you realized?

Instead of having to answer questions directly addressed to me, I refer my teammates to a card. our team's transition is done by batch, but I forsee this as having a great impact on the time spent asking team members questions, and getting answers. Once all our resources are added on Guru as a card, this will make operational processes more seamless & up to date.

Review source: G2.com

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