ProProfs Knowledge Base Software

What do you like best?

ProProfs Knowledge Base software has got everything for every need. That's the best part. For instance, we wanted the tool to help us with the workflow process and team collaboration. Its features allowed us to set workflows while writing content and allot different roles - editor, contributor, and administrator to different teams and groups.

What do you dislike?

We aren't very satisfied with the 15 days trial version. Extending it would be better as it will help users get a deeper understanding of the tool before subscribing to it.

Recommendations to others considering the product:

Using the tool, we have built a resourceful knowledge platform where employees can collaboratively create and manage knowledge. It's a great way to make business knowledge easily accessible to existing as well as new employees.

What problems are you solving with the product? What benefits have you realized?

The tool is assisting us with team collaboration at the moment. Our teams are spread across cities, and we wanted a tool that our employees can use to build the business knowledge, manage it, and make it instantly available to everyone. The tool has features to assign roles such as administrator, contributor, editor, and viewer to different users. Moreover, it provides a feedback system where employees can rate the helpfulness of an article and give suggestions.