Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industry’s largest database of customer behavioral profiles and advanced analytics, Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.
Specialties:
Call Routing Software
Predictive Behavioral Routing
Personality Analysis
Customer Experience
Call Monitoring
Compliance
Performance Management
Sales Effectiveness
Voice of the Customer
Artificial Intelligence
Machine Learning
Big Data
Speech Analytics
Predictive Analytics
Customer Satisfaction
Agent Coaching
Conversation Data
QA Automation
Behavioral Communication Training
Call Storage & Retrieval
Service & Support
Productivity
Outsourcer Performance
Collections
Claims
Customer Retention
Data Security & Privacy
Performance-Based Pricing
Behavioral Call Routing
