At Nexidia, we believe that our success is directly tied to your success. By providing the most innovative interaction analytics solutions available, Nexidia is the partner you can trust.
Working with some of the world’s largest contact centers, media and entertainment companies, government agencies, and legal firms, Nexidia helps organizations realize the amazing possibilities now discoverable through advanced speech and interaction analytics. By delivering the best technology and deployment resources, Nexidia enables your company to unlock the untapped value inside the massive amounts of unstructured audio, video, and text content by making it searchable and enabling you to become more competitive, increase operational efficiency, and create new business opportunities.
Specialties Interaction Analytics, Speech Analytics, Big Data, Customer Interactions, Audio Search, and Machine Learning
User in Aviation & Aerospace
Advanced user of Nexidia Analytics
★★★★★
What do you like best?
What i love most of nexidia is the ability to search certain phrases for my entire team. I also love that we can stop the phone call at any given points and then jump to the most important part or skip the stuff we dont need
What do you dislike?
what i dislike about nexidia is that we dont have an easy way to download the phone call and save it on our computer as a compressed file. to then send it to my employee for review.
Recommendations to others considering the product:
I would take some time to get familiar with how to navigate from report to report. Also learn how to break down which categories are most important to you so you can focus on that with your team.
What problems are you solving with the product? What benefits have you realized?
I am solving quality assurance as much as i can thru every phone call. Helping out employee thru coaching so they can improve their soft skills
Review source: G2.com
