Salesforce Service Cloud
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Salesforce Service Cloud - CRM Solution - Sixto Q.
Intercom
Intercom allows you to communicate personally with every single customer.
Product is solid. Support and Customer Service are severely lacking. - Geoff M.
HelpCrunch
HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.
Excellent platform for customer interaction with great support - Adina M.
ProProfs Help Desk
ProProfs Help Desk is a cloud-based help desk and customer service to ticket all customer requests are kept in one place.
Manage More with Gmail like Interface - Ashish G.
Aspect Unified IP Contact Center
Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer ...
Aspect is one solution for all requirements - Administrator in Insurance
MaaxMarket
Artificial Intelligence platform to help small business with automating digital marketing. Comes with in-built email marketing, social media marketing, web analytics and collaboration platforms. Pricing starts at just $10 / month
Piattaforma completa di mktg automation - Administrator in Accounting
Provide Support
Professional Live Chat and Real Time Monitoring software for your websites. Provide Support offers a rich set of features, integration with emails, social media channels, flash, WordPress websites.
A cost-effective option for small businesses - Charis P.
LiveHelpNow
LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.
Our experience with Live Help - Daryl S.
OutboundEngine
Email Marketing and Social Media Marketing Done for Small Businesses
Astonishingly bad customer service - Jeremiah T.
LiveAgent
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Lifetime Access That Gets Revoked If You Don't Log In - Martin M.
SnapEngage
Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.
Great features, easy set up - Administrator in Broadcast Media
FreshLime
FreshLime brings together your customer, transaction, and marketing data to provide you valuable insights into each of your customers.
Great for small businesses! - Elizabeth M.
Communication
Communication by Little SaaS aims to bridge the gap between the customers and the company. Communication's LiveChat, Knowledgebase and support for multi-management Shared Inbox with workflow automation will help companies to resolve customer queries in collaboration with the team member.
Simple yet powerful set of features - Krish G.
Re:amaze
Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.
Great program for multiple email addresses - Robbie H.
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.
Omni-channel solution for Customer Support and Satisfaction with Quick and Easy Implementation - Lakshay B.
Callbell
Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.
Fast to integrate profiles and easy to use - Charlotte C.
ChatNox Live Chat
ChatNox is an easy to use hosted live chat system for businesses. With ChatNox, you can track your website visitors in real-time, send targeted messages and chat with them.
Your normal live support widget - Tristan N.
tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
The Most Reliable Live Chat Assistant Application. - Ankit S.
Birdeye
Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.
Georgia Floors Direct new customer of Birdeye - JERRY J.
Podium
Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.
Reputation Management with Identity Issues - Marina P.
Boomtown
Boomtown's support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.
Broad platform that allows me to replace a number of other apps - Ted K.
Cliengo
Cliengo is a friendly Chatbot designed to automatically convert website visitors into leads.
Automate all your procedures with Cliengo - Joshua J.
Customerly
Customerly is a new and easy way to create true and strong relationships with your customers.
Improve Business Sales Using Email Marketing And Live Chat Support For Customers - Poornima J.
Live800
Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency.
Live800 The best support communication software. - Jaydon C.
Qualified
Qualified is a conversational marketing application that will alert your reps instantly when qualified prospects arrive on your website, and make it easier for you to engage with them in real-time through live chat, voice calls, and screen sharing. When you connect Qualified to your website, your sales team will be having more conversations with qualified leads, resulting in higher conversion rates and faster sales cycles.
End-User experience like no other! - Lauren A.
MobileMonkey
MobileMonkey is an OnmiChat messaging platform for connecting businesses with customers via SMS, Instagram, Facebook Messenger, Website Chat & WhatsApp, from a single unified chat inbox or iOS/Android app - used by millions of businesses worldwide for automating marketing, sales and customer service applications via both chatbots and live chat operators.
Scaling local offices with ease - Tristan P.
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