Salesforce Service Cloud

What do you like best?

It's a very complex but useful CRM solution for your team. They can share information through a single case or thread and use the built-in system metrics to track their performance using different timelines.

What do you dislike?

It's very complex but also customizable. So if you don't need all its features, you can simplify it to reduce training time and avoid confusion amongst your team. Since it might seem very complicated when you first look at their User Interface, but once you personalize it to your team needs, you will be able to maximize the efficiency that the CRM offers.

Recommendations to others considering the product:

It's really worth it. Is strongly recommend it, especially due to all of their integrations.

What problems are you solving with the product? What benefits have you realized?

Customer Support for cross-platform clients and also multiple services across the mainland US region. It also helps us to keep track of all the internal and external communications that we have with our clients and our team.