Provide Support

What do you like best?

It is an easy to use interface both from my point of view and that of any visitor that activates the live support chat option. It is very easy to set up and can be personalized to match the identity of your website.

What do you dislike?

There's not really anything to dislike although I found the default console settings not really to my personal needs or requirements. Having said that it is easy to uncheck the options you don't want and check any extras that you do.

Recommendations to others considering the product:

If you are a small business and want a cost-effective but relatively fully featured live support module for your website then you should take a very serious look at Provide Support. It can be used on a PC as a standalone console but you can if you wish use a browser based version on Provide Support's own website. There's a lot of demographic information there and what you want to see when talking to a visitor is easily tailored to your personal wants and needs. It is useful from the visitor's point of view because they have the option to have an email transcript sent to them which many clients have said they found useful.

What problems are you solving with the product? What benefits have you realized?

We needed a website live support system to enable visitors to talk directly to us in real time but being a small business with finite resources we did not want to spend a fortune. This was the perfect solution for cost effectiveness.