Best Live Chat Software

Products Buyer's Guide
9.0
BigRadar
★★★★★

BigRadar

BigRadar is a live chat and customer engagement software.

Instant notifications on mobile app - Shubham P.

Ease of use
Support
Ease of Setup

Languages supported: English

9.0
OneDesk
★★★★★

OneDesk

OneDesk's project management software allows project managers to assign tasks, manage projects and portfolios, and track timesheets.

Great experience on project management software - Hiralis M P.

Ease of use
Support
Ease of Setup

Languages supported: English

8.0
BirdSeed
★★★★★

BirdSeed

Add 12 powerful tools including Live Chat, Testimonials, Meetings, Announcements, FAQ, Videos, Call Requests and more. All built into just one simple button

Clever & effective - Sarah R.

Ease of use
Support
Ease of Setup
7.6
Reply Now
★★★★★

Reply Now

Reply.io, a platform to automate email prospecting and accelerate sales.

Has potential but terrible customer service - Nikolay P.

Ease of use
Support
Ease of Setup

Languages supported: English, Ukrainian

7.6
WebsiteAlive
★★★★★

WebsiteAlive

Since 2004, WebsiteAlive has had their Live Chat and Click-To-Call solutions used by businesses to meet and greet website visitors, answer questions, increase leads and close sales.

Works with multiple clients/vendors at one time - Consultant in Information Technology and Services

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

1.4
CroplaChat SDK – Marketplace buyer seller chat
★★★★★

CroplaChat SDK – Marketplace buyer seller chat

CroplaChat SDK is a marketplace buyer-seller chat for marketplace websites like e-commerce store, classifieds, etc that allowing customer to chat each other without revealing phone number to avoid spam calls it integrated and configured on any new or existing web or mobile platform (Android & iPhone).

Hay mejores opciones. - Marielis t.

Ease of use
Support
Ease of Setup
8.8
Zoho Desk
★★★★★

Zoho Desk

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Promising solution for all the service desk needs - Fabio Ivan d.

Ease of use
8.5
Support
8.8
Ease of Setup
0.0

Languages supported: German, English, French, Japanese, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.8
Kustomer
★★★★★

Kustomer

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Favorite CRM for Total Support - Brittney M.

Ease of use
8.8
Support
8.7
Ease of Setup
0.0

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
Agile CRM
★★★★★

Agile CRM

Integrate marketing automation with CRM, social suite, telephony, and web analytics.

One stop solution for CRM - Sachin S.

Ease of use
8.1
Support
8.0
Ease of Setup
7.5

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
Genesys PureConnect
★★★★★

Genesys PureConnect

Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

Great system, extremely customisable to your needs - Jonathan C.

Ease of use
8.5
Support
8.1
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified)

8.8
Nextiva
★★★★★

Nextiva

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

Nextiva Phone System - Scott S.

Ease of use
8.9
Support
8.7
Ease of Setup
7.9

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
ProProfs Chat
★★★★★

ProProfs Chat

ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise level business, providing instant support to valuable customers and visitors on your site becomes a piece a of cake with the integration of this software. ProProfs Chat comes with special features and services adaptable to today's fast-paced world. ...

Good In-depth Reports - Saumya S.

Ease of use
8.8
Support
9.0
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0
RingCentral Engage
★★★★★

RingCentral Engage

SocialCRM

Ring Central -- Basic Use Only - User in Non-Profit Organization Management

Ease of use
8.6
Support
7.8
Ease of Setup
8.9

Languages supported: German, English, French, Dutch, Spanish

6.8
Bold360
★★★★★

Bold360

Leveraging the power of AI, Bold360 helps personalize and enhance every customer engagement no matter where it takes place, allowing companies to seamlessly deliver rich, consistent customer experiences across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human.

Smart AI for Chatbot - Orlando P.

Ease of use
7.0
Support
6.9
Ease of Setup
0.0

Languages supported: German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
Acquire
★★★★★

Acquire

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support.

Has been a useful tool for our team, but is somewhat buggy. - Caleb S.

Ease of use
8.6
Support
8.3
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
Zendesk Support Suite
★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use
8.6
Support
8.3
Ease of Setup
8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

8.0
HeyBubble
★★★★★

HeyBubble

HeyBubble provides a new way to approach customer service for your website, improving communication between Company and Customer. HeyBubble offers great Live Chat features such as the ability of accessing your Live Chat through Skype, Gchat, ichat, and Jabber compatible chats, plus many others.

Best online chat app/communication tool there is! - User in Information Technology and Services

Ease of use
8.6
Support
7.7
Ease of Setup
9.7

Languages supported: English, French

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.4
goMoxie
★★★★★

goMoxie

Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

Incredible customer service system !! - Emma A.

Ease of use
8.0
Support
7.2
Ease of Setup
7.0
7.8
Five9
★★★★★

Five9

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Great tool for call center! - User in Automotive

Ease of use
8.1
Support
7.7
Ease of Setup
8.1

Languages supported: German, English, French, Polish, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Freshdesk
★★★★★

Freshdesk

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Easy intuitive interface and quick setup. Best in Integration - Vinoth K.

Ease of use
8.8
Support
8.7
Ease of Setup
8.8

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.6
Help Scout
★★★★★

Help Scout

A help desk for teams that insist on a delightful customer experience

Easy to use email-based support system, and great support from the team - Pierre-Luc S.

Ease of use
9.1
Support
8.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Quiq Messaging
★★★★★

Quiq Messaging

Quiq is a SMS customer service software, designed to make it easy for customers to contact a company.

allows us to serve our customers in a much easier way - Pedro V.

Ease of use
8.8
Support
9.1
Ease of Setup
9.1

Languages supported: English

8.8
Needle
★★★★★

Needle

Advocate-Based Customer Engagement Platform

Strong and effective partnership - Tracy F.

Ease of use
8.7
Support
8.7
Ease of Setup
0.0

Languages supported: German, English, French, Italian, Portuguese, Spanish

8.6
Orlo
★★★★★

Orlo

Orlo is a complete online engagement ecosystem.

A great platform - Jim K.

Ease of use
8.6
Support
8.6
Ease of Setup
9.2

Languages supported: English

8.6
Comm100 Live Chat
★★★★★

Comm100 Live Chat

Live support tool that enables businesses to communicate with their website visitors in real time so as to improve conversions, sales and customer satisfaction

Stats speak for themselves... - Justin M.

Ease of use
8.8
Support
8.4
Ease of Setup
8.7

Languages supported: English

9.2
Swell
★★★★★

Swell

Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.

Swell Review - Andrew John S.

Ease of use
9.0
Support
9.4
Ease of Setup
8.3

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
Olark
★★★★★

Olark

Olark - Talk with your customers now with beautiful, easy to install live chat software.

OLARK is awesome! - John S.

Ease of use
9.3
Support
8.2
Ease of Setup
8.9

Languages supported: Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

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