Best Experience Management Software

Products Buyer's Guide
10.0
QuestionPro CX
★★★★★

QuestionPro CX

QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data.

Great Choice in a VOC Platform - Karl S.

Ease of use
Support
Ease of Setup
10.0
SightMill Net Promoter Score Software
★★★★★

SightMill Net Promoter Score Software

SightMill provides great value Net Promoter Score survey software that helps you listen to your customers and improve their experience of your products and service. You can manage all of your customer feedback in one place: email surveys, website surveys, and event feedback. Use SightMill's tools to help you improve customer happiness, deliver better service and improve your products. SightMill makes it easy for you to manage customer feedback ...

NPS Demystified - Alexander E.

Ease of use
Support
Ease of Setup
10.0
Shipright
★★★★★

Shipright

Make tracking customer needs, requests & pain points from Intercom conversations a breeze. Be well-informed and make better product decisions.

Awesome solution for tracking pain points - User in Food & Beverages

Ease of use
Support
Ease of Setup
10.0
YourCX
★★★★★

YourCX

YourCX is an expert in providing top Research and Customer Experience Analytics solutions and platform for both B2B and B2C companies. By developing and delivering own research and analytics solution, we support our clients in fully understanding of customers needs and impact on KPIs. We work with industry leaders, like T-Mobile, Orange, TUI and Leroy Merlin who perceive proper knowing customers as their key component to success. We trust in ...

Excellent tool to know our customers - Daniel P.

Ease of use
Support
Ease of Setup
10.0
Critizr
★★★★★

Critizr

Critizr provides a platform designed to make it easier for consumers to provide feedback at the point of sale.

Excellent tool to measure our effectiveness - Camille L.

Ease of use
Support
Ease of Setup

Languages supported: German, English, French

10.0
Refiner
★★★★★

Refiner

Refiner is a lead qualification software helping B2B SaaS companies with a self-service model to go upmarket by closing more high-value deals.

Beautiful in-app survey widgets - Administrator in Marketing and Advertising

Ease of use
Support
Ease of Setup

Languages supported: English

9.2
Stella Connect
★★★★★

Stella Connect

Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.

Great way to track performance! - Meg A.

Ease of use
9.3
Support
9.2
Ease of Setup
8.8

Languages supported: German, English, French, Italian, Spanish

8.4
InMoment
★★★★★

InMoment

InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences.

Has It's Ups and Downs - User in Retail

Ease of use
8.5
Support
8.3
Ease of Setup
8.1

Languages supported: English

9.0
Staffino
★★★★★

Staffino

Staffino is a easy to use Customer Experience tool essential for any size of company from local shop to enterprise telco providers. It is specialised in gathering and managing customer insight via multiple channels, using various collecting methods and unique CX tools.

Fantastic offer which allows you to get honest feedback from customers - Emma F.

Ease of use
9.0
Support
9.2
Ease of Setup
8.7

Languages supported: Czech, German, English, Hungarian, Slovak

5.6
Questback
★★★★★

Questback

Questback provides enterprise feedback management solutions to more than 5,000 customers in over 50 countries worldwide. Questback solutions enable enterprises to gather, analyze, and act on business-critical information, increasing shareholder value through improved organizational effectiveness and top-line growth.

Extremely overcomplicated - G2 User in Research

Ease of use
5.8
Support
5.3
Ease of Setup
0.0

Languages supported: German, English, Finnish, French, Italian, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)

9.6
Zonka Feedback
★★★★★

Zonka Feedback

Zonka Feedback is solution for collecting on-premise feedback on tablet or taking surveys on Web with powerful reporting, intelligent insights and instant alerts.

Great Start and a Bright Future - Alex M.

Ease of use
9.6
Support
9.7
Ease of Setup
9.1

Languages supported: Arabic, Assamese, Azerbaijani, Bengali, Welsh, Danish, German, English, Finnish, French, Irish, Gujarati, Haitian, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latin, Malayalam, Marathi, Burmese, Dutch, Norwegian, Punjabi, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Telugu, Vietnamese, Chinese (Simplified)

8.6
Yotpo
★★★★★

Yotpo

Yotpo's integrated solution helps eCommerce brands collect customer reviews, photos, and Q&A from a single platform to increase traffic, social proof and sales. An official partner of Google, Facebook and Shopify Plus, Yotpo makes it easy for brands to leverage their customers' content across every marketing channel and optimize customer experience to increase on-site conversion. Yotpo has raised $101 million in funding and has over 300 ...

Very good at what it does + very helpful staff - Charles A.

Ease of use
8.6
Support
8.6
Ease of Setup
8.7

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Basque, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
Confirmit
★★★★★

Confirmit

Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.

Confirmit one of the most powerful survey tools - Administrator in Research

Ease of use
8.3
Support
8.7
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
OPINATOR
★★★★★

OPINATOR

OPINATOR OPIs are highly visual, easy, and FUN customer interaction designs proven to maximize response rates in VoC, NPS, and CEM programs, while helping you build a stronger emotional link with your customers.

Taking our Experience Management to the Next Level! - Ralph V.

Ease of use
9.6
Support
9.5
Ease of Setup
0.0

Languages supported: Afrikaans, Arabic, Belarusian, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Kazakh, Korean, Latvian, Lithuanian, Luxembourgish, Mongolian, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Yiddish, Chinese (Simplified), Chinese (Traditional)

8.8
Surveypal
★★★★★

Surveypal

Surveypal is an online customer survey platform. Surveypal helps companies of all sizes to succeed at gathering feedback from their customers they can act on.

Impeccable service and good answers. - Nicholas R.

Ease of use
9.1
Support
8.7
Ease of Setup
9.0

Languages supported: German, English, Finnish, Dutch, Russian, Spanish, Swedish

8.6
FocusVision Decipher
★★★★★

FocusVision Decipher

FocusVision Decipher is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates.

Decipher is a good survey programming, it has more pros than cons. - Sai G.

Ease of use
8.2
Support
8.6
Ease of Setup
8.6

Languages supported: Afrikaans, Arabic, Assamese, Azerbaijani, Bengali, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Marathi, Macedonian, Mongolian, Malay, Burmese, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional), Samoan, Tonga (Tonga Islands)

9.0
Frame AI
★★★★★

Frame AI

A collaboration desk for Slack. Frame is an essential Slack add-on for customer success, solutions, and partnership teams.

Frame AI has been perfect for the way we wanted to handle high touch, white glove support - Marc C.

Ease of use
8.9
Support
8.9
Ease of Setup
8.7

Languages supported: English

8.0
Verint Predictive Experience (formerly Verint ForeSee)
★★★★★

Verint Predictive Experience (formerly Verint ForeSee)

Verint Predictive Experience can deliver a 360-degree view of customer and employee experiences by measuring them across a variety of touchpoints and predicting the best, most effective ways to enhance them.

Useful for retail or service industry - Administrator in Real Estate

Ease of use
7.6
Support
7.9
Ease of Setup
6.0
9.6
Birdeye
★★★★★

Birdeye

Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

Georgia Floors Direct new customer of Birdeye - JERRY J.

Ease of use
9.5
Support
9.5
Ease of Setup
8.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
SightX
★★★★★

SightX

SightX is the first consumer insights platform where users can run any type of market research study and have automated, advanced quantitative and qualitative analysis within the same platform.

Everything you need bundled into one platform - Emma K.

Ease of use
9.8
Support
9.8
Ease of Setup
9.4
9.0
SATISFYD Precog
★★★★★

SATISFYD Precog

SATISFYD Precog is an online customer experience management tool designed to help users identify and act on important customer feedback.

Satisfyd Training with Janie Kitzmiller - Candice R.

Ease of use
Support
Ease of Setup

Languages supported: Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified)

9.0
LiaCX Customer Experience Management Software
★★★★★

LiaCX Customer Experience Management Software

LiaCX™ Action Campaign™ technology helps you mobilize all levels of the organization to take measurable actions that lead to better business results.

The program that evolved my company and drives our growth. - Ann P. S.

Ease of use
Support
Ease of Setup

Languages supported: Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Basque, Finnish, French, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

9.0
Flow CX
★★★★★

Flow CX

Flow provides a clear roadmap to a better customer experience delivery. It ensures you see the gaps and gain the insight you need to improve.

A product that delivers and a service that goes above and beyond - Matthew A.

Ease of use
Support
Ease of Setup

Languages supported: English

9.0
hellonext
★★★★★

hellonext

Gather and organize your customer feedback while keeping your users in the loop about the latest updates.

A personal recommendation - Varun R.

Ease of use
Support
Ease of Setup

Languages supported: English, French, Japanese, Dutch, Portuguese, Spanish

9.0
Survey2Connect
★★★★★

Survey2Connect

Survey2Connect's vision is to be best in class research platform which helps everyone in the organization make smarter and informed decisions hence improving the experiences organizations provide to every stakeholder.The platform helps organizations capture feedback at multiple touchpoints, understand it in real-time, and deliver insights.

Large table of original services. - Marta J.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, English, French, Hindi, Spanish

8.0
Potentiate
★★★★★

Potentiate

NetReflector's VantagePoint software provides enterprise feedback management (EFM) to capture the customer voice and sophisticated online survey capabilities.

A class browser and decompiler. - Krishna M.

Ease of use
Support
Ease of Setup
B2B Software Guide