Best Customer Self-Service Software in 2024

8.6

★★★★★

AnswerDash

Give your customers the right answers, in the right place, at the right time with AnswerDash's predictive Q&A engine.

A great tool for self-service - User in Non-Profit Organization Management

Ease of use

8.1

Support

8.7

Ease of Setup

7.6

Languages supported: Bulgarian, Czech, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Gist

Gist allows you to chat with leads

Amazing Product and Support - Tito C.

Ease of use

8.9

Support

9.2

Ease of Setup

8.6

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Salesforce Service Cloud

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Salesforce Service Cloud - CRM Solution - Sixto Q.

Ease of use

8.0

Support

8.2

Ease of Setup

9.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Intercom

Intercom allows you to communicate personally with every single customer.

Product is solid. Support and Customer Service are severely lacking. - Geoff M.

Ease of use

8.8

Support

8.8

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Mongolian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

ProProfs Help Desk

ProProfs Help Desk is a cloud-based help desk and customer service to ticket all customer requests are kept in one place.

Manage More with Gmail like Interface - Ashish G.

Ease of use

9.8

Support

8.8

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Aspect Unified IP Contact Center

Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer ...

Aspect is one solution for all requirements - Administrator in Insurance

Ease of use

7.6

Support

8.5

Ease of Setup

7.4

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9.6

★★★★★

Airkit

Airkit is the world's first low-code platform to build and launch customer journeys. Many companies historically have scaled with headcount and not technology. Using our low-code builder, companies are able to make digital customer journeys their customers love in days not weeks.

Improving Your Customers Journey with Airkit, a Great Tech and Partner. - Raimer G.

Ease of use

8.8

Support

9.8

Ease of Setup

9.3

Languages supported: English

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8.4

★★★★★

LiveHelpNow

LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.

Our experience with Live Help - Daryl S.

Ease of use

8.7

Support

8.3

Ease of Setup

7.3

Languages supported: Arabic, English, French, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

LiveAgent

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Lifetime Access That Gets Revoked If You Don't Log In - Martin M.

Ease of use

8.9

Support

8.9

Ease of Setup

0.0

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.0

★★★★★

SnapEngage

Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

Great features, easy set up - Administrator in Broadcast Media

Ease of use

9.2

Support

8.9

Ease of Setup

9.4

Languages supported: Arabic, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)

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9.8

★★★★★

Userlane

Userlane is the fastest and most intuitive Digital Adoption Platform for enterprise companies on the market. We offer enterprise-grade quality with a consumer-grade user experience. Our product is a guidance layer that goes on top of any browser-based software application. Users are guided step-by-step through all digital processes they're required to navigate on-screen, in real-time.

Innovative Product and a cooperation of equals! - Administrator in Retail

Ease of use

9.4

Support

9.9

Ease of Setup

9.0

Languages supported: German, English, French, Italian, Spanish, Chinese (Simplified)

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9.2

★★★★★

Communication

Communication by Little SaaS aims to bridge the gap between the customers and the company. Communication's LiveChat, Knowledgebase and support for multi-management Shared Inbox with workflow automation will help companies to resolve customer queries in collaboration with the team member.

Simple yet powerful set of features - Krish G.

Ease of use

Support

Ease of Setup

Languages supported: English

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9.0

★★★★★

Hornbill Service Manager

Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

A good adaptable system - James C.

Ease of use

8.9

Support

9.1

Ease of Setup

7.9

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9.2

★★★★★

Re:amaze

Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

Great program for multiple email addresses - Robbie H.

Ease of use

9.0

Support

9.5

Ease of Setup

8.2

Languages supported: English

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9.4

★★★★★

Document360

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease

Declutter Your Organization, Educate Your Employees - Adam A.

Ease of use

9.3

Support

9.6

Ease of Setup

9.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.8

★★★★★

Oracle Service Cloud (formerly RightNow)

Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

Omni-channel solution for Customer Support and Satisfaction with Quick and Easy Implementation - Lakshay B.

Ease of use

7.8

Support

7.6

Ease of Setup

8.1

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)

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9.0

★★★★★

HappyFox Help Desk

Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

Easy to use and customize. Changed our processes for the better. - Sandy B.

Ease of use

9.3

Support

8.9

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified)

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9.8

★★★★★

elevio

elevio offers self service support for Saas companies.

We are fans! - Allard K.

Ease of use

9.4

Support

9.8

Ease of Setup

8.6

Languages supported: German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Toonimo

Toonimo, Inc. offers a cloud based platform that enables businesses to showcase the key features of their websites by acting as a pathfinder to site visitors.

Simple and Intuitive Tool That Provides High Leverage for User Adoption and Self-Help Tools. - Jordan K.

Ease of use

8.8

Support

8.5

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

Boomtown

Boomtown's support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

Broad platform that allows me to replace a number of other apps - Ted K.

Ease of use

8.7

Support

0.0

Ease of Setup

0.0

Languages supported: German, English, French, Japanese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Knowmax

Knowmax is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

It is a good tool. Needs more effective utilization - Internal Consultant in Information Technology and Services

Ease of use

9.3

Support

8.8

Ease of Setup

9.0

Languages supported: Arabic, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.8

★★★★★

Helpspot

Web-Based Help Desk Software

Helpspot is unique and wonderful - User in Information Technology and Services

Ease of use

8.1

Support

7.6

Ease of Setup

7.8

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9.6

★★★★★

Magentrix Customer Portals

Magentrix Customer Success is designed to deliver better customer service, reduce costs and save on development resources.

Robust set of features and responsive customer service! - Derek M.

Ease of use

9.3

Support

9.7

Ease of Setup

9.3

Languages supported: German, English, French, Russian, Spanish

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8.2

★★★★★

Aspect Via Cloud Contact Center

The Aspect Via Platform offers modular best-of-breed cloud contact center and workforce optimization applications combined with a common UI and shared, real-time and historical reporting.

It is very user friendly and issues are handled with utmost urgency and care - Tishona G.

Ease of use

8.9

Support

7.8

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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7.6

★★★★★

WhosOn

WhosOn is a Chat Solution, Supporting Businesses by Drastically Improving their Customer Service, Conversion Rates, Market Reach & More

Who's On Review - Kevin C.

Ease of use

7.3

Support

7.6

Ease of Setup

7.1

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

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9.0

★★★★★

Freddy AI for CX

AnsweriQ is an artificial intelligence service in the customer support space.

AnswerIQ one of the best - G2 User in Telecommunications

Ease of use

Support

Ease of Setup

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9.0

★★★★★

True Image Interactive

True Image Interactive is changing the way people communicate with technology and each other. GetAbby doesn't just solve a problem, we study it, analyze the data and revolutionize your communication process. Abby's mission is becoming the world's number one solution for connecting people with technology, conversationally. We don't just follow trends, we invent them.

Virtual assistance used for cal center purpose - Internal Consultant in Information Technology and Services

Ease of use

Support

Ease of Setup

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9.0

★★★★★

Oracle Standalone Cobrowse

Oracle Standalone Cobrowse Cloud Service enables agents to see a customer's screen in real time. Solve issues faster, increase revenue per call, and create positive customer interactions on web and mobile channels.

All our customers and vendors in one place finally! - James H.

Ease of use

Support

Ease of Setup

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9.0

★★★★★

Sugar Serve

Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers' needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer's experience.

Adapting the solution to your reality - Executive Sponsor in Retail

Ease of use

Support

Ease of Setup

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

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9.0

★★★★★

Revelation helpdesk

Revelation helpdesk is a flexible & powerful help desk solution that can adapt to your structure whether you provide internal or external support service.

Revelation Help Desk is indeed a revelation! - Codrut N.

Ease of use

Support

Ease of Setup

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