elevio

elevio offers self service support for Saas companies.

Languages supported: German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8/10 (Expert Score) ★★★★★
Product is rated as #12 in category Customer Self-Service Software
Ease of use
9.4
Support
9.8
Ease of Setup
8.6

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Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Epic Games, Loom, AccuWeather and eBay are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

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Customer Reviews

elevio Reviews

Allard K.

Advanced user of elevio
★★★★★
We are fans!

What do you like best?

We have been using elev.io since 2015 and we have been fans ever since. We love how easy it is to write articles in multiple languages and then make it easily accessible to users in our e-learning platform.

What do you dislike?

There aren't any downsides that would currently make any other supplier a better fit for us. We have an unusual setup that creates an extra challenge both for us and for elev.io (or any other software for that matter). Elevio Support is very helpful in this regard and they even hinted at research that they're doing about possible new features in this area.

What problems are you solving with the product? What benefits have you realized?

Our users get relevant articles about the features on each page and this really helps them create and publish courses. The search feature is easy to use and will even find the right results if the user misspelt something.

Previous software that we used made it very challenging for us to get the different language versions in sync, this is actually very easy with elev.io.

The statistics and extensive details about article quality help us to optimise the articles. That's something that I haven't encountered in any other software.

Review source: G2.com

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