Sugar Serve is SugarCRM’s flagship customer service solution that brings you a high-definition view of your customer experience. Serve is a turnkey cloud-based customer service and support solution optimized for the needs of midsize organizations. At Sugar, we believe in letting the platform get customer satisfaction levels back on track with intuitive reporting and dashboards. We believe in letting the platform ensure proper response and resolution times, monitor customer satisfaction, and meet your customers’ needs across the full range of support channels, including email, voice, chat, and chatbots, while also providing robust self-service solutions. With Serve, you can get busy being less busy. With Serve, you let the platform do the work.
Sugar Serve
Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers' needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer's experience.
9.0/10
(Expert Score)
★★★★★
Product is rated as #65 in category Customer Self-Service Software
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Sugar Serve
Customer Reviews
Sugar Serve Reviews
Executive Sponsor in Retail
Advanced user of Sugar Serve★★★★★
What do you like best?
Since we purchased the sugarcrm we found that:
- There are No complicated cost matrix.
- Easy integrations
- Can be tailored to your needs with a user friendly interface
What do you dislike?
Lack on more powerful reporting and more complex dashboards (Matrix across modules)
What problems are you solving with the product? What benefits have you realized?
We have a better 360 view of the store to service our client. Less time wasted sorting out conflicting info from different sources. A centralized hub makes sense for us
